Desktop / mobile Support
About The Position
Astreya is seeking a Desktop Support technician with 4–7 years of onsite desktop support experience across office and factory environments. The role provides hands-on break/fix, deployment, and escalation support for laptops and desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician works through ITSM processes, monitors and assigns tickets, and uses IT Shop, SCCM, and Nexthink for endpoint support and visibility. Strong Windows troubleshooting and basic network diagnostics are used to restore services quickly. The role also includes incident management, root-cause analysis for major incidents, issue prevention, and maintaining support documentation. The stated base salary range is $44,232–$69,840 USD. Astreya describes benefits for regular, full-time employees, including medical, dental, vision, wellness, retirement, insurance, education, and paid leave programs. The posting notes that salary placement depends on documented work-related considerations and that discretionary or eligibility-based compensation is not guaranteed.
Requirements
- 4–7 years of onsite desktop support experience across office and factory environments.
- Strong Windows troubleshooting skills.
- Basic networking troubleshooting and diagnostic skills.
Responsibilities
- Provide hands-on onsite break/fix, deployment, and escalation support for laptops/desktops, rugged factory devices, HP/Lexmark printers, handheld scanners, and conference room A/V systems.
- Monitor ticket queues and assign tickets through ITSM tools.
- Perform incident management and root-cause analysis for major incidents, and drive issue prevention.
- Create and maintain SOPs, runbooks, and knowledge articles.
- Use SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
- Apply Windows troubleshooting skills and basic network diagnostics to restore services quickly.
Benefits
- Medical insurance through UHC (PPO, HSA, and Surest options) or Kaiser (HMO option for California employees).
- Dental insurance through UHC Nationwide.
- Vision insurance through UHC.
- Flexible Spending Account for health and dependent care.
- Pre-tax commuter benefit for parking and transit, depending on location.
- Continuing education and professional development through platforms such as Udemy and Coursera.
- Corporate wellness program.
- Employee Assistance Program.
- Wellness Days.
- 401(k) plan.
- Basic and supplemental life insurance.
- Short-term and long-term disability insurance.
- Critical illness, critical hospital, and voluntary accident insurance.
- Tuition reimbursement, available six months after start date and capped.
- Paid time off, accrued and prorated, up to 120 hours annually.
- Paid holidays.
- Statutory leaves, paid time, and other ancillary benefits required under state and federal law.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
