Desktop Support

Modern Industries • Phoenix, AZ

10h • Onsite

About The Position

The Desktop Support role provides end-user technical support in an on-premises manufacturing environment. The position troubleshoots computer, software, printer, and network connectivity issues; installs, configures, maintains, and deploys IT hardware and software; and supports on-premises Enterprise Windows, Microsoft Outlook 365, and business applications. It also assists with network infrastructure, cybersecurity, and IT projects, maintains help desk tickets, asset inventories, and technical documentation, and coordinates with IT administrators and vendors to resolve technical issues. This is not a work-from-home position.

Requirements

• At least 3 years of help desk, desktop support, or similar IT experience.
• Experience with Tier II phone support.
• High expertise in troubleshooting Windows operating systems.
• Experience with Windows operating systems, computer hardware, and basic networking.
• Strong troubleshooting, communication, and customer-service skills.
• Ability to work independently and collaboratively in a fast-paced manufacturing environment.
• Willingness to work on premises.

Nice To Haves

• Familiarity with Active Directory, TCP/IP, DNS, DHCP, and Microsoft Enterprise and 365.
• Technical certifications or related education.
• Experience with laptops, desktops, and iPhones.

Responsibilities

• Troubleshoot and resolve computer, software, printer, and network connectivity issues.
• Install, configure, maintain, and deploy IT hardware and software.
• Provide end-user support for on-premises Enterprise Windows, Microsoft Outlook 365, and business applications.
• Assist with network infrastructure, cybersecurity, and IT projects.
• Maintain accurate help desk tickets, asset inventories, and technical documentation.
• Coordinate with IT administrators and vendors to resolve technical issues.
• Provide Tier II phone support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed