Desktop Support Analyst

Carnegie Learning•Pittsburgh, PA

5d•$26 - $29•Hybrid

About The Position

This position will be responsible for the procurement, inventory, and end user desktop support. The Desktop Support Analyst is responsible for new hire onboarding and offboarding. This position reports to the Senior Manager of IT. This is a hybrid role, and will require the employee to go into the office in downtown Pittsburgh 2-3 days per week.

Requirements

Associates Degree in related technology field
Two (2) or more years of experience in desktop support position
Ability to respond to requests in a timely fashion.
Experience with installation/configuration of Windows and Mac OS X
Knowledge of Active Directory, Exchange and Google Workspace
Excellent oral communication skills
Excellent customer service demeanor and interpersonal skills
Ability to manage multiple concurrent tasks while maintaining appropriate attitude and composure
Desire to work as part of a highly productive team in a fast paced environment

Responsibilities

Manage and maintain computer images, issuance of hardware, and staff training on installed software
Setup staff accounts for AD, Exchange, Google, and other systems as necessary
Troubleshoot end user issues with corporate business applications and hardware via phone and email
Regular weekly reports to management.
Onboard and offboard staff as necessary
Perform other duties as assigned by management

Benefits

Health Insurance options
Short-Term and Long-Term Disability Insurance
Flexible work arrangements with our Work From Anywhere Policy
paid time off that you can use as you see fit to recharge and nurture your personal life
Paid Parental Leave
Reduced working hours on full pay for soon-to-be and new parents
Free access to CL products for employees and their children
Quarterly Wellness Incentives
Monthly employee activities + recognition program
Employee Allyship Groups (EAGs)