Desktop Support Analyst
Atlanta Airlines Terminal Company, LLC•Atlanta, GA
•Onsite
About The Position
The Desktop Support Analyst provides quality support for PC’s, network systems, e-mail, voice and data transmission services for AATC and its affiliated vendors. As a member of our talented team, the Desktop Support Analyst will serve as a cohesive team member who consistently demonstrates high integrity and reliability within a professional environment; maintain IT inventories by updating as needed and properly disposing of equipment; Identify, troubleshoot, research, support and resolve customer IT issues; escalate issues to appropriate technical personnel when necessary.
Requirements
- Provides quality support for PC’s, network systems, e-mail, voice and data transmission services
- Maintain IT inventories by updating as needed and properly disposing of equipment
- Identify, troubleshoot, research, support and resolve customer IT issues
- Escalate issues to appropriate technical personnel when necessary
- Analyze and solve issues utilizing optimal tools
- Find solutions or develop solutions to each issue utilizing a basic understanding of IT systems
- Configure new computers/printers/devices, load software, install and update server-based applications
- Work with internal users daily for training, support, and assistance related to fixing problems with software, hardware, or AV telecom systems
- System support for IT infrastructure along with writing accurate documentation
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Work closely with other IT personnel/management maintaining communication in the performance of duties
- Protects AATC’s value by keeping information confidential
- Provide full support for Microsoft products and the network environment
- Provide best effort support for all applications
- Work on problems of diverse scopes where analysis of data requires an evaluation of identifiable factors
- Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
- Provide phone and in-person support to customers for IT related issues
Responsibilities
- Analyze and solve issues utilizing optimal tools
- Find solutions or develop solutions to each issue utilizing a basic understanding of IT systems
- Configure new computers/printers/devices, load software, install and update server-based applications
- Work with internal users daily for training, support, and assistance related to fixing problems with software, hardware, or AV telecom systems
- Lifting from/to floor to different locations from waist high to above head, under desks, cable pull through ceilings, etc.
- System support for IT infrastructure along with writing accurate documentation
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Work closely with other IT personnel/management maintaining communication in the performance of duties
- Protects AATC’s value by keeping information confidential
- Provide full support for Microsoft products and the network environment
- Provide best effort support for all applications
- Work on problems of diverse scopes where analysis of data requires an evaluation of identifiable factors
- Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
- Provide phone and in-person support to customers for IT related issues
- Maintain and monitor ink inventory
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
