Desktop Support Analyst

Hertz•Atlanta, GA

7d•Onsite

About The Position

The Desktop Support Analyst provides onsite End User Support at our new corporate office in Atlanta, GA (Brookhaven) to ensure employees have reliable access to the technology and infrastructure required to perform their work effectively. This role is responsible for resolving a wide range of hardware and software issues, supporting executive leadership, and maintaining shared technology resources—including video conference rooms, wireless networks, and other critical IT systems. This position directly influences operational performance, service delivery, and employee productivity. By keeping end‑user systems and shared technology resources running smoothly, the Desktop Support Analyst ensures internal teams can deliver consistent, high-quality service to customers. The starting salary for this position is $65,000, commensurate with experience.

Requirements

Minimum 2 years of hands-on End User Support experience
Strong expertise with Windows, macOS, iPadOS, iOS, Android, and general end-user hardware/software
Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, SharePoint, OneDrive, and Microsoft Teams
Hands-on experience with Microsoft Entra, Intune, and Active Directory for troubleshooting and user/device management
Experience supporting conference room A/V equipment, Teams Rooms, and video collaboration technologies
Ability to work effectively both independently and as part of a team
Excellent written and verbal communication skills
Flexibility to support occasional nights, weekends, and holidays as business needs require
Ability to travel periodically for executive events or special projects

Nice To Haves

a degree in Computer Science or related field preferred
experience directing external support vendors is a plus

Responsibilities

Provide first and second-level technical support through walk-up, phone, email, and chat channels, resolving hardware, software, network, and access issues
Deliver white-glove support to executive leadership, including Vice Presidents and senior leaders
Install, configure, maintain, and troubleshoot desktop hardware, software, and mobile devices
Support meeting and event technology, including audio/video conferencing and presentation systems
Set up, relocate, and support workstations and technology for employees and visitors
Perform remote endpoint maintenance, patching, vulnerability remediation, and proactive system health monitoring
Deliver exceptional customer service by communicating clearly, resolving issues efficiently, and building strong relationships with users and stakeholders
Troubleshoot complex technical issues and collaborate with internal teams and vendors to ensure timely resolution
Support user training and knowledge-sharing initiatives to improve technology adoption and user experience
Contribute to continuous improvement efforts by identifying process enhancements, supporting technology refresh projects, and helping standardize support practices