Desktop Support Technician

Jane Pauley Community Health Center, Inc.•Arlington Admin, VA

About The Position

Jane Pauley Community Health Center is seeking a service-oriented Desktop Support Technician to join its Information Technology team. The technician provides hands-on technical support for hardware, software, and end-user systems, helping teams remain connected and equipped to deliver patient care. The role supports day-to-day IT operations across the organization by troubleshooting issues, maintaining equipment, and working with internal teams and external vendors to sustain a reliable technology environment. The position supports technology across multiple systems and locations and offers hands-on exposure to hardware, software, networking, and telecommunications. The technician also contributes to ongoing IT projects and process improvements in a collaborative, mission-driven healthcare organization.

Requirements

Strong customer service mindset and collaborative, team-oriented approach.
Excellent written and verbal communication skills.
Working knowledge of PC hardware, software, and troubleshooting techniques.
Ability to diagnose and resolve technical issues effectively.
Willingness to learn, adapt, and grow in a fast-paced environment.
Valid driver’s license, reliable transportation, and proof of insurance.
Ability to travel between locations as needed.

Nice To Haves

Associate degree in a related field or at least 2 years of relevant experience.
Experience supporting Microsoft Windows and Active Directory.
Certifications such as CompTIA A+, Network+, or similar; equivalent hands-on technical experience may be considered in place of formal certifications.

Responsibilities

Provide day-to-day support for hardware, software, and user systems.
Troubleshoot issues involving desktops, laptops, printers, phones, and connectivity.
Support network and telecommunications systems as needed.
Document, track, and resolve user support requests in a timely manner.
Install, configure, and relocate desktop equipment and peripherals.
Set up and maintain desktops, laptops, printers, and phone systems.
Manage hardware inventory, including tracking and lifecycle maintenance.
Ensure systems function efficiently and align with organizational standards.
Partner with external vendors to resolve hardware, software, and service issues.
Communicate updates, timelines, and project status to team members and leadership.
Collaborate with IT team members on support issues and ongoing projects.
Identify opportunities to improve IT processes, systems, and user experience.
Travel between organizational locations as needed.