Desktop Support Technician

Leidos • Jacksonville, FL

1d • $50,700 - $91,650 • Onsite

About The Position

Leidos is seeking a mid-level Desktop Support Technician to support a government site in Mayport, Florida, as a member of the Field Services team. The role provides direct desk-side customer support, including troubleshooting and repairing IT devices, and is part of the NGEN Service Management, Integration, and Transport program supporting the Navy-Marine Corps Intranet.

The position is based at a government site. It requires handling equipment, working in confined and noisy environments, standing or sitting for extended periods, using basic hand tools, working with wiring and technical displays, and driving to different locations to support projects and troubleshoot. A valid state driver's license is required.

Requirements

• Be a U.S. citizen.
• Possess a DoD Secret Clearance.
• Have a high school diploma and at least 4 years of relevant experience; additional related education or certifications may be considered in lieu of experience.
• Hold a valid DoD 8570 IAT Level II certification, such as Security+ or higher.
• Demonstrate expertise in IT Enterprise Operations.
• Have experience with Microsoft Windows 10.
• Have experience with HP Service Manager, Remedy, or similar service/help desk ticket management software.
• Have basic network troubleshooting skills.
• Have excellent customer service skills.
• Have excellent oral and written communication skills.
• Be able to lift and carry 50 pounds for up to 100 feet and lift 25 pounds vertically using ladders.
• Be able to work in confined spaces, including raised floors and communications closets, and noisy environments such as data centers and operations centers.
• Be able to stand or sit for up to 8 hours at a time.
• Be able to use basic hand tools, including screwdrivers and wrenches, to rack-mount active and passive equipment using small screws and brackets.
• Be able to identify different wire and cable colors and have correctable vision to 20/20 or better to view schematics and information on test equipment, computer monitors, and digital test equipment such as OTDR.
• Be able to judge distances between objects for safe work on ladders and in confined spaces.
• Have a valid state driver's license and be able to drive a personal or corporate vehicle to different work locations.

Nice To Haves

• Be organized and detail-oriented.
• Have strong leadership skills.
• Be self-motivated and self-directing.
• Have strong collaboration, prioritization, adaptability, and relationship-building skills.
• Be able to manage and prioritize personal work and that of a team.
• Exercise independent decision-making.
• Use analytical and out-of-the-box thinking.
• Communicate effectively with all organizational levels, from subject matter experts to senior management.
• Analyze problems at multiple levels, including detailed issues and broader organizational impact.

Responsibilities

• Manage customer ticket resolution in accordance with established Service Level Requirements (SLRs).
• Handle tickets according to established guidelines.
• Troubleshoot and resolve user computer issues involving hardware and software.
• Complete customer-related tasks within required timelines.
• Troubleshoot and resolve local and networked multifunction devices, printers, and other hardware components.
• Assist other technicians with complex issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED