Desktop Support Technician

A3 Solutions•Ketchikan, AK

About The Position

The Desktop Support Technician provides audiovisual, desktop, and network support. The role involves transporting, setting up, installing, testing, maintaining, and safely dismantling audiovisual equipment and support tools for productions or events. It also supports Windows 11 and Microsoft Office in an enterprise environment, working directly with end users to maintain, troubleshoot, and repair computer systems, hardware, peripherals, and software. The technician assists with hardware and software installations and upgrades, account support, imaging and recovery, wireless devices, Wi-Fi, and VPN connections, while delivering strong customer service.

Requirements

Experience supporting Windows 11 and Microsoft Office in an enterprise environment with direct end-user interaction.
Ability to set up, configure, and add hardware.
Experience with desktop and laptop break/fix repairs.
Experience with imaging and image recovery.
Ability to install and reinstall software packages and updates.
Ability to support Wi-Fi, VPN connections, and wireless devices.
Strong customer service skills.

Responsibilities

Transport, set up, and install media equipment and audiovisual tools, including speakers, monitors, cameras, and equipment racks.
Set up and perform electrical wiring, programming, and basic construction according to layout diagrams and schedules.
Build good working relationships with clients and assist production or event coordinators to keep production moving.
Test video, audio, and signals; troubleshoot problems and address equipment malfunctions to meet client standards and support successful events.
Safely disassemble equipment, wiring, and support tools.
Manage inventory of equipment, wiring, and accessories.
Clean, maintain, and repair audiovisual equipment.
Generate expense reports for management.
Support Windows 11 and Microsoft Office in an enterprise environment through direct interaction with end users.
Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
Set up, configure, and add hardware; assist Corporate Desk Side Support technicians with large IMACs.
Document, maintain, upgrade, or replace hardware and software systems.
Support and maintain user account information, including rights, security, and systems groups.
Train employees and identify, analyze, and repair product failures; order and replace parts as needed.
Recommend products or services that fit customers’ needs.
Perform desktop and laptop break/fix repairs, imaging and image recovery, and software installation or reinstallation and updates.
Support Wi-Fi and VPN connections and wireless devices.