Desktop Support Technician
About The Position
Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Virginia Beach, VA as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support for the customer, troubleshooting and repairing IT devices. The work location for this position will be at a government site and will require the ability to lift and carry 50 lbs for up to 100 feet at a time; must be able to lift 25 lbs vertically using ladders. Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time. Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets. Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time-domain reflectometer). Judge distance between objects to work safely on ladders and in confined spaces. Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required.
Requirements
- US Citizen
- DoD Secret Clearance
- HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Must demonstrate expertise in IT Enterprise Operations
- Experience with Microsoft Windows OS, version 10
- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
- Basic network troubleshooting skills
- Excellent customer service skills
- Excellent oral and written communication skills
Nice To Haves
- Organized and detail-oriented
- Strong leadership skills
- Self-motivated/ self-directing
- Strong collaboration, prioritization, and adaptability skills required. Relationship building
- Ability to manage and prioritize their own work, and that of their team
- Independent decision making
- Analytical thinking; thinking out of the box
- Ability to effectively communicate with all organizational levels (SME to Senior Management)
- Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)
Responsibilities
- Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
- Ensure proper ticket-handling according to guidelines set in place
- Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
- Ensure customer-related tasks are completed within the timeline set
- Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
- Assist other technicians in resolving complex issues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
