Desktop Support Technician
Wonderful Orchards•Shafter, CA
•Onsite
About The Position
Our team is growing! We are currently looking for a Desktop Support Technician based in Shafter, CA to support IT needs of our office and field end users. We are seeking an experienced individual that exhibits great customer service and problem solving skills. If you enjoy working in a fast-paced environment in an evolving industry, this is the ideal role for you!
Requirements
- High School Diploma or GED equivalent and 2+ years hands-on experience IT hardware/software user support.
- CompTIA A+, Network+
- Proficient with various computers, mobile devices, telecom, printers, infrastructure devices, desktop application setup and support
- Familiar with IP Network basics and terminology; LAN/WAN IP network infrastructure, VLAN
- Experience with device imaging & policy software
- Advance MS Office skills with focus on Office 365
Nice To Haves
- Associates Degree or advanced degree preferred.
- Associate Degree in Computer Science or other technical disciplines and/or equivalent experience
- Bilingual (English/Spanish) is a plus
Responsibilities
- Service desk ticket creation, problem resolution, escalation, follow-up, documentation, and closure
- Monitor, document, and repair IT devices, applications, and services
- Apply device security patches and remediation
- IT asset inventory control
- Support entire hardware and software lifecycle
- Apply deployment standards and ensure compliance
- Other duties as assigned.
Benefits
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
