Desktop Support Technician

CloudCover • Durham, NC

8d • Onsite

About The Position

CloudCover has a customer seeking an Desktop Support Technician for a minimum 6 month 100% onsite position located in Durham NC. This is an 8AM-5PM Monday-Friday position with the possibility of extensions. No sponsorships available for this position. This is a hands on position providing daily troubleshooting and administration of all systems that are in place.

Requirements

• 2+ years of experience providing Tier 1 deskside, help desk, or service desk support in a corporate environment.
• Strong customer service mindset with the ability to communicate clearly, remain calm under pressure, and provide professional in-person support.
• Working knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Outlook, mobile devices, printers, docking stations, peripherals, and basic networking concepts.
• Experience troubleshooting conference room or audiovisual technology such as Teams Rooms, displays, cameras, microphones, speakers, cabling, and room control equipment.

Nice To Haves

• Associate degree in Information Technology or a related field preferred, or equivalent combination of technical training and hands-on support experience.
• Experience supporting executives, leadership teams, visitors, or high-touch end-user environments preferred.
• IT certifications such as CompTIA A+, Network+, Microsoft fundamentals, or ITIL Foundation preferred.

Responsibilities

• Ability to document incidents, service requests, troubleshooting steps, and asset updates accurately in a ticketing or IT Service Management system.
• Ability to prioritize multiple requests, follow established processes, escalate appropriately, and maintain ownership through resolution.
• Ability to work independently and collaboratively with IT, facilities, vendors, and business partners.
• Basic understanding of account access, MFA, password resets, endpoint setup, and standard IT security practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree