Desktop / mobile Support

Astreya•Cleveland, OH

2d•$44,232 - $69,840•Onsite

About The Position

Astreya is seeking a Desktop Support technician with 4–7 years of onsite desktop support experience across office and factory environments. The role provides break/fix and deployment support for laptops and desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician handles incidents and requests through ITSM processes, uses IT Shop, SCCM, and Nexthink for endpoint visibility and support efficiency, and applies Windows troubleshooting and basic network diagnostics to restore services quickly.

Requirements

4–7 years of onsite desktop support experience across office and factory environments.
Strong Windows troubleshooting skills.
Basic network troubleshooting and diagnostic skills.

Responsibilities

Provide hands-on onsite break/fix, deployment, and escalation support for laptops and desktops, rugged factory devices, HP and Lexmark printers, handheld scanners, and conference room A/V systems.
Monitor ticket queues and assign tickets through ITSM tools.
Perform incident management and root cause analysis (RCA) for major incidents, and drive issue prevention.
Create and maintain SOPs, runbooks, and knowledge articles.
Use SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
Apply Windows troubleshooting and basic network diagnostics to restore services quickly.

Benefits

Medical insurance through UHC (PPO, HSA, and Surest options) or, for California employees only, Kaiser (HMO option).
Dental insurance through UHC.
Vision insurance through Nationwide Vision by UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, depending on location.
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate wellness program through Goomi Group.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available six months after the start date and subject to a cap.
Paid Time Off, accrued and prorated, up to 120 hours annually.
Paid holidays.
Other statutory leaves, paid time, or ancillary benefits required under state and federal law.