Senior I Engineer - Network Services Implementation & Remote Support
About The Position
NYU Langone Health is seeking a Senior I Engineer for its Technology Engineering team. Reporting to the Associate Director of Network Services Implementation and Remote Support, the engineer provides daily support for the Medical Center’s remote-site network infrastructure, including Level 2/3 troubleshooting and resolution of network problems. The role helps ensure communications networks operate smoothly and deliver maximum performance and availability, and supports project implementation in collaboration with peers and Network Architects. The position supports routers, switches, network communications software and hardware across local area, wide area and wireless networks. It maintains Enterprise Data Networks documentation, handles network moves, adds and changes, performs routine maintenance and code upgrades, coordinates changes under Change Management policies, monitors alerts and performance, supports project implementations and equipment installations, and manages network problem reporting and escalation. The role requires a BA/BS degree and at least four years of experience. The posting gives an annual salary range of $84,577.92 to $121,662.48. NYU Langone describes its benefits and wellness package as including financial security benefits, a generous time-off program, employee resource groups and a holistic employee wellness program.
Requirements
- At least 4 years of experience.
- BA/BS degree.
- Qualified candidates must be able to effectively communicate with all levels of the organization.
Nice To Haves
- In-depth knowledge of networking systems and protocols, routing and switching products and protocols, 802.11 wireless technologies, TCP/IP, WAN protocols, end-user infrastructure support, network management tools, and cable specifications.
- Thorough knowledge of IP subnetting, addressing, and Variable Length Subnet Masks for problem determination and resolution.
- Experience working with carriers and troubleshooting WAN circuits from serial (T1) to Gigabit Metro Ethernet and fiber optic services.
- Advanced knowledge of EIGRP, BGP, and OSPF routing protocols.
- Advanced knowledge of Layer 2 protocols.
- Five years of experience with Cisco routers and switches.
- Five years of experience in large multivendor end-user environments.
- Five years of experience with Catalyst 6500, 6800, 4500, 3850, and 3750 series switches.
- Five years of experience with 2600, 2800, 2900, 7200, 3600, 3800, and 4400 series routers.
- Work experience with network monitoring and reporting tools.
- Experience with Cisco Nexus 7000, 5000, or 2000 series switches is a plus.
- Experience working in a datacenter environment is a plus.
- Experience working with Cisco IP Telephony is a plus.
- Experience with network security protocols is a plus.
- Experience working with firewalls is a plus.
- Work experience in healthcare and/or education, or equivalent experience in complex organizations.
- Excellent verbal and written communication, analytical ability, decisiveness, sound judgment, and ability to work effectively with clients, IT management, staff, and vendors.
- Interpersonal skills and ability to understand clients’ business and technical needs, build customer relationships, and deliver outstanding customer service.
- Ability to communicate technical information to non-technical users and work effectively with customers.
- Ability to work in a fast-paced environment, support multiple initiatives simultaneously, prioritize work to meet or exceed service levels, and be dependable.
- Strong time management, technical, and analytical skills.
- Logical and creative problem-solving ability, including knowing when to escalate a problem.
- Ability to contribute individually with supervision and as part of a team, and to work effectively with customers and other IT team members.
- May be required to work weekends and stay late as necessary.
Responsibilities
- Troubleshoot and repair routers, switches, and network communications software and hardware supporting local area, wide area, and wireless network infrastructure.
- Maintain system documentation for Enterprise Data Networks.
- Support network moves, adds, and changes for the Medical Center.
- Perform routine maintenance and code upgrades for network systems.
- Coordinate network changes in accordance with Change Management policies.
- Monitor system alerts, performance, and utilization reporting.
- Support project implementation and equipment installations.
- Manage network problems, reporting, and escalation.
Benefits
- Financial security benefits.
- Generous time-off program.
- Employee resource groups for peer support.
- Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
