Senior Implementation Engineer (Remote)
About The Position
The Implementation Engineer is a customer-facing technical professional responsible for planning, designing, integrating, deploying, testing, and validating healthcare communication solutions in complex customer environments. The role requires a strong foundation in server technologies, networking, databases, healthcare integrations, and structured implementation methodologies. Implementation Engineers work with customers, internal teams, and third-party technology vendors to integrate solutions into the broader healthcare technology ecosystem, including clinical communication systems, Electronic Health Record Systems (EHR), nurse call, patient monitoring, messaging infrastructure, and telephony. Successful candidates combine technical troubleshooting and problem-solving skills with the ability to learn new technologies, communicate effectively with customers and technical stakeholders, and execute complex implementations through structured, repeatable methodologies. The position is remote and has a stated travel percentage of 40%.
Requirements
- Bachelor's degree in Computer Science or a related technical field.
- At least 2 years of relevant experience in customer-facing technical services or support.
Nice To Haves
- Demonstrated ability with HL7 integrations or healthcare IT interoperability.
- Prior VMware vCenter experience in large production environments, with working knowledge of supporting infrastructure such as blade server systems, storage arrays, and networking equipment used in modern virtualized data centers.
- Experience with monitoring tools such as Nagios or Zabbix and configuration management tools such as Ansible or similar.
- Experience with TCP/IP networking and security fundamentals, as well as network load balancers such as Citrix ADC/NetScaler or F5 BIG-IP.
- Demonstrated understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems.
- Prior experience integrating nurse call and/or patient monitoring systems.
- Ability to deploy technology in the healthcare market.
Responsibilities
- Plan, design, install, configure, test, and validate healthcare communication solutions within customer environments.
- Integrate solutions with external systems, including EHRs, nurse call systems, physiological patient monitoring systems, telephony systems, messaging middleware, and other third-party applications.
- Perform technical discovery and collaborate with customer stakeholders to understand infrastructure, networking, integration, and application requirements.
- Install, configure, and troubleshoot Stryker clinical communication solutions in Windows Server and Linux environments, including application services, OS-level dependencies, and physical and virtualized infrastructure.
- Troubleshoot technical issues across application, server, network, database, and integration layers.
- Apply TCP/IP networking and security fundamentals when deploying and troubleshooting solutions in customer environments.
- Collaborate with clinical leads to understand workflow requirements and translate clinical and technical requirements into solution configurations.
- Execute implementation methodologies covering technical discovery, solution configuration, integration, testing, validation, documentation, and transition to support.
- Develop and execute test plans and perform end-to-end system testing to validate solution functionality, integration, and performance.
- Coordinate with internal cross-functional teams throughout the implementation lifecycle.
- Communicate project status, technical risks, dependencies, and issues to appropriate stakeholders.
- Follow applicable security practices to protect customer, medical, and sensitive information.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
