Senior Implementation Engineer
About The Position
The Implementation Engineer executes technical planning, architecture, and implementation of on-premise communications solutions to achieve successful deployment in customer environments. The role plans, architects, installs, configures, tests, and validates Stryker’s Vocera solution. This includes supporting business process workshops to collaborate on communications workflow design, configuring the Vocera database, installing system software, and performing end-to-end system testing. The position integrates Vocera with external systems, helps customers maintain their solutions through knowledge transfer and training, and works with clinical leads and internal cross-functional teams. It also requires clear stakeholder communication and adherence to security measures that protect information and the confidentiality of medical or sensitive records. The role is remote and involves 40% travel.
Requirements
- Bachelor’s degree in Computer Science or a related technical field.
- At least 2 years of relevant experience in customer-facing technical services or support.
Nice To Haves
- Demonstrated ability with HL7 integrations or healthcare IT interoperability.
- Prior VMware vCenter experience in large production environments and working knowledge of supporting infrastructure such as blade server systems, storage arrays, and networking equipment for modern virtualized data centers.
- Experience with monitoring tools such as Nagios or Zabbix and configuration management tools such as Ansible or similar.
- Experience with TCP/IP networking and security fundamentals, as well as network load balancers such as Citrix ADC/NetScaler or F5 BIG-IP.
- Understanding of structured implementation methodologies, especially end-to-end testing of complex systems.
- Prior experience integrating nurse call and/or patient monitoring systems.
- Ability to deploy technology in the healthcare market.
Responsibilities
- Integrate Stryker’s Vocera solution with external systems, including phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware.
- Transfer knowledge to customer technical staff so they can maintain Vocera solutions; train customer system administrators and help desk staff.
- Create test plans, troubleshoot customer environments, and optimize Vocera system performance.
- Collaborate with clinical leads to collect workflow requirements and architect a database that meets clinical and technical requirements.
- Coordinate activities with internal cross-functional teams.
- Communicate project status to stakeholders in a timely, consistent, and clear manner.
- Observe security measures to protect information from accidental or unauthorized damage, modification, or disclosure.
- Protect the confidentiality of medical or sensitive records.
- Plan, architect, install, configure, test, and validate Stryker’s Vocera solution, including supporting business process workshops, configuring the Vocera database, installing system software, and performing end-to-end system testing.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
