Senior Implementation Engineer
About The Position
The Implementation Engineer executes technical planning, architecture, and implementation of on-premise communications solutions to achieve successful deployment in customer environments. The role involves planning, architecting, installing, configuring, testing, and validating Stryker's Vocera solution. This includes supporting business process workshops to design communications workflows, configuring the Vocera database, installing system software, and performing end-to-end system testing. The position also integrates the solution with external systems, transfers technical knowledge to customer staff, develops test plans, troubleshoots customer environments, optimizes system performance, and coordinates with clinical leads and internal cross-functional teams. The role requires communicating project status clearly and consistently and safeguarding sensitive information, including medical records.
Requirements
- Bachelor's degree in Computer Science or a related technical field.
- At least 2 years of relevant experience in customer-facing technical services or support.
Nice To Haves
- Demonstrated ability with HL7 integrations or healthcare IT interoperability.
- Prior VMware vCenter experience in large production environments and working knowledge of supporting infrastructure, including blade server systems, storage arrays, and networking equipment used in modern virtualized data centers.
- Experience with monitoring tools such as Nagios or Zabbix and configuration management tools such as Ansible or similar.
- Experience with TCP/IP networking and security fundamentals, as well as network load balancers such as Citrix ADC, NetScaler, or F5 Big-IP.
- Demonstrated understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems.
- Prior experience integrating nurse call and/or patient monitoring systems.
- Ability to deploy technology in the healthcare market.
Responsibilities
- Plan, architect, install, configure, test, and validate Stryker's Vocera solution in customer environments.
- Support business process workshops and collaborate on communications workflow design.
- Configure the Vocera database and install system software.
- Integrate the Vocera solution with phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware.
- Transfer knowledge to customer technical staff and train customer system administrators and help desk staff to maintain Vocera solutions.
- Create test plans, troubleshoot customer environments, and optimize Vocera system performance.
- Collaborate with clinical leads to collect workflow requirements and architect a database that meets clinical and technical requirements.
- Coordinate activities with internal cross-functional teams.
- Communicate project status to stakeholders in a timely, consistent, and clear manner.
- Observe security measures to protect information from accidental or unauthorized damage, modification, or disclosure.
- Protect the confidentiality of medical or sensitive records.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
