Senior Implementation Engineer

Nuix • Reston, VA

5d • Hybrid

About The Position

Nuix is seeking a Senior Implementation Engineer to lead customer-facing deployments of Nuix solutions across North and South America. The role combines infrastructure expertise with customer communication and collaboration. The engineer will design, deploy, and validate solutions in public-cloud, private-cloud, and on-premises environments, working with customer infrastructure, security, and application teams and Nuix Support, Product, and Engineering teams. The position supports the reliable platform foundations needed for Nuix solutions, including their AI capabilities.

The role is based in Nuix’s Reston, Virginia office. The employee must attend the office at least three days per week and may choose to work remotely or from the office on the remaining days.

Requirements

• At least 8 years of experience in cloud engineering, DevOps, systems engineering, or a similar role.
• Hands-on experience deploying and managing solutions in Windows and Linux, including Windows Server and Active Directory administration, Linux system administration, and command-line operations.
• Hands-on experience with Kubernetes deployment and container orchestration, and Docker in production.
• Network troubleshooting and performance-tuning experience, including TLS and certificate management, firewalls, proxies, DNS, VPNs, and load balancers; packet analysis is a plus.
• Working knowledge of SAN storage and file-share configuration, permissions, and performance.
• Understanding of application and infrastructure security practices, including secure configuration, access control, encryption in transit and at rest, and working within customer security requirements.
• Hands-on experience configuring SSO and identity integration using standards such as SAML 2.0, OAuth 2.0/OpenID Connect, and LDAP/Active Directory, with identity providers such as Microsoft Entra ID, Okta, and Keycloak.
• Scripting skills in Python, Shell, and/or PowerShell.
• Working knowledge of AWS and Azure services, such as EC2, EKS, S3, AKS, and Azure VMs.
• Strong Infrastructure as Code skills, especially Terraform, plus Ansible or CloudFormation.
• Experience with CI/CD tools and pipelines, such as GitHub Actions, GitLab, Jenkins, or Azure DevOps, and DevOps practices.
• Experience with monitoring and observability tools such as Datadog, Prometheus, CloudWatch, Splunk, or OpenTelemetry.
• Working knowledge of cloud security and networking, including IAM, VPC/VNet design, security groups, private endpoints, and secrets management.
• Excellent communication and presentation abilities.
• Ability to learn new solutions and products quickly, with curiosity.
• Strong problem-solving and analytical thinking skills.
• Customer-focused mindset and ability to translate technical concepts for non-technical audiences.
• Experience in a consultative or customer-facing technical role.

Nice To Haves

• Familiarity with Nuix products such as Nuix Workstation and Automate.
• Previous experience in professional services or technical solutions consulting.
• Multilingual ability; Spanish is a plus to support customers across Latin America.
• Experience with Google Cloud Platform.
• Industry certifications in AWS, Azure, Microsoft, Kubernetes (CKA/CKAD), or Red Hat (RHCSA/RHCE).
• Experience with event-driven architectures and messaging platforms such as Kafka, SQS, SNS, or EventBridge.
• Experience with databases such as PostgreSQL, MongoDB, or MySQL.
• Experience with cloud migrations or application modernization.
• Exposure to DevSecOps practices and security tooling such as Prisma Cloud, Qualys, or WAF.
• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.

Responsibilities

• Lead end-to-end implementation of Nuix solutions in customer environments, from planning through go-live and handoff, across AWS, Azure, private cloud, and on-premises environments.
• Deploy and configure Nuix applications in Windows, Linux, and Kubernetes environments, including EKS, AKS, and self-managed clusters.
• Build repeatable, automated deployments using Infrastructure as Code tools such as Terraform, Ansible, CloudFormation, and Helm.
• Configure storage and file access, including SAN connectivity and file shares.
• Configure security controls, single sign-on, and network connectivity to meet customer security and compliance requirements.
• Troubleshoot complex, multi-tier issues across infrastructure, networking, storage, and application layers, and address root causes.
• Establish monitoring, logging, and observability for customer environments.
• Create technical documentation, runbooks, and reusable deployment patterns.
• Collaboratively develop solution architectures and implementation roadmaps for technical and business stakeholders.
• Present technical designs to customer architecture and review boards and incorporate feedback.
• Partner with Support, Product, and Engineering to relay customer insights to the product teams.
• Mentor other engineers and promote implementation best practices.

Benefits

• Nuix describes itself as a flexible employer.
• Nuix strives to make required adjustments where possible to support a fair and equitable process and welcomes accommodation requests during interviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed