Senior Implementation Engineer
About The Position
The Senior Implementation Engineer is responsible for participating in all phases of design, testing, and implementation. The role helps modify project scope, identify and troubleshoot problems, assess needed modifications, and determine implementation success after project completion. The engineer leads requirements analysis and enterprise deployments, designs and configures solutions and integrations, documents requirements, estimates deployment effort, and demonstrates solutions while managing stakeholder expectations. The role also supports complex troubleshooting and root-cause analysis, develops expertise in the company’s content services platforms, facilitates customer requirements and architecture sessions, and creates client deliverables such as specifications, test cases, user stories, and design documents. Additional duties include identifying product feature requests, delivering customer and team training, providing technical sales assistance, advising potential customers, maintaining strategic relationships, and potentially guiding other team members.
Requirements
- Bachelor’s degree or equivalent experience.
- Degree in a STEM discipline or equivalent certifications and experience.
- At least 8 years of consulting or professional services experience in a client-facing delivery role.
- Experience with software implementation best practices and software architecture principles.
- Experience building productive client relationships.
- Industry experience in at least one of the following sectors: healthcare, media and entertainment, marketing, graphic design, life sciences or pharmaceuticals, financial services, government, military or intelligence, fashion, or consumer products.
- Strong oral and written communication skills, with a professional demeanor and the ability to interact with discretion and tact.
- Strong organizational, multitasking, and time-management skills.
- Strong collaboration skills with teams and employees across other areas.
- Strong leadership, sound judgment, and business acumen.
- Strong interpersonal skills and ability to maintain rapport and professionalism with colleagues and others outside the department.
- Strong data-gathering, interviewing, analytical, and problem-solving skills.
- Strong critical-thinking and problem-solving skills.
- Ability to translate goals into implementation of new ideas and design solutions through original thinking.
- Self-motivation and ability to manage projects to completion with minimal oversight.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Ability to develop and use engaging, informative, and compelling presentation methods.
- Ability to work independently and in a team environment.
- Ability to coach, mentor, and provide timely feedback to team members.
- Familiarity with OSGI, Spring, or similar frameworks; JUnit; REST/JAX-RS; JavaScript frameworks such as Google Polymer, Angular, React, or Vue; modern SQL databases, database abstraction, and key-value store concepts; JSON, XML, SWIFT, AVRO; HTML5; and CSS3.
Responsibilities
- Lead requirements analysis and advise on recommended practices for enterprise solutions from business and technical perspectives.
- Implement enterprise deployments and technical architectures for large-scale, complex projects, meeting customer needs for scalability, reliability, and performance across industries.
- Design, implement, configure, and customize solutions, integrations, and add-ons to address complex functional and technical requirements using company products with minimal oversight.
- Compose requirements documentation and accurately estimate the time needed to complete solution deployment.
- Lead demonstrations of configured solutions or prototypes while maintaining stakeholder buy-in and managing scope expectations.
- Collaborate with project teams to deliver quality customer solutions and encourage innovative thinking and the sharing of ideas and approaches.
- Troubleshoot performance and conduct root-cause analysis for complex solutions and technologies; communicate resolution steps to internal parties and customer management at all levels.
- Apply knowledge of digital asset management, content services platforms, and company products when developing requirements; learn new products and become a subject matter expert in company content services platforms.
- Manage business, functional, and technical requirements elaboration and architectural design sessions with customers.
- Manage the creation of client deliverables, including specifications, test cases, user stories, and design documents.
- Identify and submit product feature requests to product management.
- Lead training delivery for customers and teams; compose training materials and conduct sessions demonstrating end-to-end solution functionality.
- Provide technical sales assistance in enterprise-level pursuits.
- Advise potential customers, develop and maintain strategic working relationships, advise on issues and trends, and provide consulting based on expertise and best practices.
- May provide guidance to other team members.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
