HVAC&R Field Support Design Engineer I

KCC Manufacturing•Simpsonville, KY

About The Position

KCC is an employee-owned, technology-driven company in the HVAC&R industry. This role is in its design and manufacturing division, which produces rooftop units, air handlers, desiccant dehumidification, and refrigerant and hot/chilled hydronic systems. The HVAC&R Field Support Design Engineer provides support to customers and field service technicians by identifying replacement or modification parts for commercial rooftop units. The work involves identifying sheet metal and mechanical parts using sources such as Solidworks, drawing files, and spreadsheets, then generating Bills of Materials, quoting parts, or preparing custom field work instructions. The engineer develops skills in root cause analysis and CAD file navigation, may work with the validation lab to identify effective field solutions, and provides feedback to manufacturing for continuous improvement. The role offers opportunities to expand knowledge in electrical, refrigeration, energy recovery, PLCs, and other multidisciplinary topics through KCC's continuous development programs. Over time, the employee may design new parts in Solidworks, conduct validation testing for field support efforts, and lead small efforts to resolve mechanical design issues. KCC describes the position as suitable for engineers seeking to broaden their technical knowledge and grow within the company.

Requirements

Related education or experience in commercial HVAC manufacturing or service; education may include a technical degree, certification, or higher-level education in engineering, CAD, or mechanical design.
Excellent communication and interpersonal skills.
Experience using computers and Microsoft Office Suite, including Excel, Outlook, and Word.
Fluent in English.
Ability to lift 50 lbs.
Ability to bend, stoop, and stand.
Follow established safety policies, including policies related to mobile equipment, PPE, emergency response, HAZCOM, and first-aid response.

Nice To Haves

Previous customer service, technical support, or customer interaction experience.
Sheet metal and cabinet design experience.
HVAC or manufacturing experience.
Some experience with Computer Aided Design (CAD) software.

Responsibilities

Determine replacement parts for units damaged during transit or on site.
Determine parts needed for basic field modifications to the cabinet.
Generate Bills of Materials from existing parts for common field modifications or conversions using Solidworks and supplemental resources.
Quote part costs and lead times.
Create instructions or drawings for field modifications or conversions using Solidworks, PowerPoint, or other tools.
Answer customer inquiries related to HVAC equipment and systems.
Assist senior engineers with field-applied solutions involving controls, electrical, or refrigeration disciplines.
Coordinate with the validation lab to test solutions as necessary.
Design new parts using Solidworks and perform validation testing for field support efforts over time.
Lead small field support efforts to solve mechanical design issues.
Participate in continuous education activities to expand knowledge and understanding of HVAC systems.