API Integration Support Engineer

Wise • Austin, TX

1d

About The Position

API Integration Support Engineers ensure that Wise Platform enterprise partners receive rapid, effective responses when technical issues arise. The role supports partners with complex questions about API behavior and serves as a first responder during major system incidents. The engineer joins the Integration Success Team to scale Wise Platform servicing capabilities in North America as part of a global 24/5 team spanning Austin, Tallinn, and Singapore. The position involves building expertise in Wise API and SWIFT products, investigating technical problems, coordinating incident response, sharing issue trends with product and engineering teams, and collaborating across global teams to provide partners with a seamless integration experience.

Requirements

• 2 to 3 years of relevant technical support experience, including hands-on troubleshooting of REST APIs and supporting production systems.
• Strong understanding of REST APIs, including testing, debugging, and interpreting API requests, responses, and error codes.
• Familiarity with JSON, web authentication methods, and API documentation.
• Experience using IDEs and version control tools to investigate technical issues.
• Ability to troubleshoot production incidents, prioritize issues, and collaborate with Engineering teams to drive resolution.
• Strong communication skills, including the ability to explain complex technical issues to technical and non-technical stakeholders.

Nice To Haves

• Experience with command-line tools such as Bash or Zsh.
• Familiarity with log analysis and monitoring tools such as Kibana or Grafana.
• Experience supporting applications built on microservices architectures.
• Experience in payments, fintech, or enterprise technical support environments.
• Basic programming knowledge in Python, JavaScript, or a similar language.

Responsibilities

• Support enterprise API customers through email, chat, phone, and video conferencing, resolving critical issues in real time.
• Test and debug REST APIs, interpret system logs, and query databases to identify the source of technical issues.
• Act as a first responder during major technical incidents and coordinate high-severity escalations with global engineering and commercial teams.
• Capture trends in partner issues and share findings with product and engineering teams to support proactive platform improvements.
• Collaborate with global teams to provide Wise Platform partners with a seamless integration experience and technical assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed