API Integration Support Engineer
About The Position
Wise is a global technology company focused on making it easier and less expensive for people and businesses to move and manage money worldwide. The API Integration Support Engineer joins the Integration Success Team to scale support for Wise Platform enterprise partners in North America. This role is part of a global 24/5 team spanning Austin, Tallinn, and Singapore. The engineer provides rapid, effective technical support when partner issues arise, from answering complex questions about API behavior to responding to major system incidents. The role involves supporting customers through email, chat, phone, and video conferencing; testing and debugging REST APIs; interpreting system logs; and querying databases to identify the source of problems. The engineer also coordinates high-severity incident response with engineering and commercial teams, shares partner issue trends with product and engineering, and collaborates with global teams to improve partners’ integration experience.
Requirements
- 2 to 3 years of relevant technical support experience, including hands-on REST API troubleshooting and production systems support.
- Strong understanding of REST APIs, including testing, debugging, and interpreting API requests, responses, and error codes.
- Familiarity with JSON, web authentication methods, and API documentation.
- Experience using IDEs and version control tools to investigate technical issues.
- Ability to troubleshoot production incidents, prioritize issues, and collaborate with Engineering teams to drive resolution.
- Strong communication skills and ability to explain complex technical issues to technical and non-technical stakeholders.
Nice To Haves
- Experience with command-line tools such as Bash or Zsh.
- Familiarity with log analysis and monitoring tools such as Kibana or Grafana.
- Experience supporting applications built on microservices architectures.
- Experience in payments, fintech, or enterprise technical support environments.
- Basic programming knowledge in Python, JavaScript, or a similar language.
Responsibilities
- Support enterprise API customers through email, chat, phone, and video conferencing, resolving critical issues in real time.
- Develop expertise in Wise API and SWIFT products; independently test and debug REST APIs, interpret system logs, and query databases to trace issues.
- Serve as a first responder during major technical incidents and coordinate high-severity escalations with global engineering and commercial teams.
- Capture trends in partner issues and share findings with product and engineering teams to support proactive platform improvements.
- Collaborate with global teams to provide Wise Platform partners with a seamless integration experience and technical assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
