Production Technical Support Engineer (Korean Bilingual)

Cesna Recruitment • Pueblo, CO

3d

About The Position

The Production Technical Support Engineer provides technical support and continuous improvement leadership for BT production operations, including plate cutting, bending, welding, and repair. The role works with production, quality, engineering, and training personnel to improve manufacturing performance, reduce defects, standardize processes, and strengthen workforce capability. It identifies and resolves technical issues, develops process documentation, supports employee qualification systems, and liaises between Company Korea and company America to facilitate manufacturing best practices and technical improvements.

The engineer supports production processes and troubleshooting, analyzes production data and bottlenecks, and helps implement and validate improvements. The role also supports workforce development through skill matrices, competency assessments, qualification standards, and on-the-job training materials. It addresses quality issues through root-cause analysis and corrective and preventive actions, maintains standardized manufacturing documentation, and coordinates technical improvements across departments and between Korea and America.

Requirements

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, or a related technical field.
• Strong analytical and problem-solving skills.
• Strong organizational and project-management abilities.
• Effective verbal and written communication skills.
• Ability to interpret technical documentation, specifications, procedures, and engineering drawings.
• Ability to collect, analyze, and present operational and performance data.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to work effectively in a team-oriented manufacturing environment.
• English communication skills.
• Korean language proficiency to communicate with Korea HQ.

Nice To Haves

• Knowledge of manufacturing, welding, fabrication, quality systems, or lean manufacturing principles.

Responsibilities

• Provide technical support for plate cutting, bending, welding, repair, and related manufacturing operations.
• Monitor production processes and identify opportunities to improve productivity, quality, efficiency, and operational performance.
• Support troubleshooting of manufacturing equipment, processes, and workflow challenges.
• Collaborate with production personnel to identify and resolve technical issues affecting performance.
• Analyze production bottlenecks and implement process improvements to increase productivity, reduce costs, and improve efficiency.
• Evaluate production data and performance metrics to identify improvement opportunities.
• Participate in lean manufacturing, continuous improvement, and cost-reduction initiatives.
• Support implementation and validation of process changes to ensure adoption and sustained results.
• Develop and maintain employee Skill Matrices for workforce planning, employee development, and operational readiness.
• Assist in establishing technical competency assessments and qualification standards for production personnel.
• Collaborate with the Training Team as a subject matter expert to develop OJT programs, job training materials, and employee development systems.
• Provide technical guidance to production trainers, supervisors, and employees on manufacturing processes and best practices.
• Identify root causes of quality defects, customer concerns, scrap, and rework.
• Develop and implement corrective and preventive actions to improve product quality and process consistency.
• Develop, revise, and standardize SOPs, Work Instructions, process documentation, and best practices.
• Ensure manufacturing documentation accurately reflects current processes and production requirements.
• Support audits, inspections, and quality improvement initiatives as needed.
• Coordinate technical improvements and manufacturing best practices between Korea and America.
• Collaborate with Engineering, Quality, Maintenance, Production, and Training departments.
• Communicate technical information, process updates, and improvement initiatives to stakeholders.
• Facilitate problem-solving discussions and cross-functional improvement activities.

Benefits

• Visa sponsorship.
• Relocation support of $2,000.
• 401(k) with up to 6% match after six months of employment.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Health Savings Account (HSA).
• Hospital insurance.
• Accident insurance.
• Life insurance.
• Disability insurance.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level