Production Technical Support Engineer (Korean Bilingual)
About The Position
The Production Technical Support Engineer provides technical support and continuous-improvement leadership for BT production operations, including plate cutting, bending, welding, and repair. The role works with production, quality, engineering, maintenance, and training personnel to improve manufacturing performance, reduce defects, standardize processes, and strengthen workforce capability. It identifies and resolves technical issues, develops process documentation, supports employee qualification systems, and coordinates manufacturing best practices and technical improvements between Korea and America. The position supports production process troubleshooting and improvement, analyzes production data and bottlenecks, and participates in lean manufacturing and cost-reduction initiatives. It also develops employee skill matrices and qualification standards, contributes technical expertise to on-the-job training programs, investigates quality issues, implements corrective and preventive actions, and maintains SOPs, work instructions, and other process documentation. The role communicates technical information and facilitates cross-functional problem-solving and improvement activities.
Requirements
- Bachelor's degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, or a related technical field.
- Strong analytical and problem-solving skills.
- Strong organizational and project-management abilities.
- Effective verbal and written communication skills.
- Ability to interpret technical documentation, specifications, procedures, and engineering drawings.
- Ability to collect, analyze, and present operational and performance data.
- Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
- Ability to work effectively in a team-oriented manufacturing environment.
- English communication skills.
- Korean language proficiency to communicate with Korea headquarters.
Nice To Haves
- Knowledge of manufacturing, welding, fabrication, quality systems, or lean manufacturing principles.
Responsibilities
- Provide technical support for plate cutting, bending, welding, repair, and related manufacturing operations.
- Monitor production processes and identify opportunities to improve productivity, quality, efficiency, and operational performance.
- Support troubleshooting of manufacturing equipment, processes, and workflow challenges.
- Collaborate with production personnel to identify and resolve technical issues affecting production performance.
- Analyze production bottlenecks and implement improvements to increase productivity, reduce costs, and improve operational efficiency.
- Evaluate production data and performance metrics to identify opportunities for improvement.
- Participate in lean manufacturing, continuous-improvement, and cost-reduction initiatives.
- Support implementation and validation of process changes to ensure successful adoption and sustained results.
- Develop and maintain employee skill matrices for workforce planning, employee development, and operational readiness.
- Assist in establishing technical competency assessments and qualification standards for production personnel.
- Collaborate with the Training Team as a subject matter expert to support OJT programs, job-training materials, and employee development systems.
- Provide technical guidance to production trainers, supervisors, and employees on manufacturing processes and best practices.
- Identify root causes of quality defects, customer concerns, scrap, and rework.
- Develop and implement corrective and preventive actions to improve product quality and process consistency.
- Develop, revise, and standardize SOPs, work instructions, process documentation, and best practices.
- Ensure manufacturing documentation accurately reflects current processes and production requirements.
- Support audits, inspections, and quality-improvement initiatives as needed.
- Coordinate technical improvements and manufacturing best practices between Korea and America.
- Collaborate with Engineering, Quality, Maintenance, Production, and Training departments to support operational objectives.
- Communicate technical information, process updates, and improvement initiatives to relevant stakeholders.
- Facilitate problem-solving discussions and cross-functional improvement activities.
Benefits
- 401(k) with up to 6% company match after six months of employment.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Health Savings Account (HSA).
- Hospital insurance.
- Accident insurance.
- Life insurance.
- Disability insurance.
- Pet insurance.
- Visa sponsorship.
- Relocation support of $2,000.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
