Bilingual Korean - Teller
About The Position
The Bilingual Korean Teller works within PNC's Region Retail Banking organization and is based in Palisades Park, New Jersey. This is an in-office role. The teller delivers customer experiences intended to support customers’ financial wellbeing and loyalty, processes customer interactions, explains available transaction options, identifies banking opportunities, and makes appropriate referrals. Korean speaking is preferred. The role also involves engaging customers in the branch lobby, presenting PNC products and technology-based options to meet customer needs, resolving problems using product and procedural knowledge, and completing teller and branch operations accurately and efficiently. Employees are expected to focus on customer needs and satisfaction and to manage risk in accordance with PNC’s Enterprise Risk Management Framework.
Requirements
- Prior experience is not required.
- No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
- No required certifications or licenses.
- Korean speaking is preferred.
Nice To Haves
- Korean speaking ability.
- Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
- Competencies including accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
Responsibilities
- Deliver customer experiences aimed at improving financial wellbeing, building loyalty, and increasing share of wallet.
- Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
- Identify banking opportunities through meaningful conversations and make appropriate referrals to branch staff.
- Conduct lobby engagement activities and position PNC products to meet customer needs.
- Educate customers about options for managing financial transactions using technology, tools, and resources.
- Apply product and procedural knowledge to solve customer problems.
- Adhere to policies and procedures and demonstrate sound judgment within established limits.
- Complete teller and branch daily operations and maintenance transactions accurately and efficiently.
- Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature.
- Dental and vision options.
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match.
- Pension and stock purchase plans.
- Dependent care reimbursement account and back-up child/elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select fully paid programs.
- Wellness program with financial incentives.
- Maternity and/or parental leave, depending on eligibility.
- Up to 11 paid holidays each year, depending on eligibility.
- Nine occasional absence days each year, unless otherwise required by law.
- 15 to 25 vacation days each year, depending on career level and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
