Teller- Bilingual
About The Position
The bilingual teller creates a remarkable experience consistent with the credit union’s brand personality, core values, service promises, mission, and vision in interactions with internal and external relationships. The role performs a wide range of transactions by receiving or paying out funds with high accuracy and maintaining accurate transactional records. It provides members with savings, share draft/checking, and credit account transactions, and refers members to appropriate credit union departments or team members with the intention of increasing member loyalty. The position is based at Great Basin Federal Credit Union in Reno, Nevada. Work is performed in a branch office, primarily in person and also over the telephone. The role works extensively with internal and external members and may occasionally require travel to other branches to fill in as a teller or attend meetings or classes.
Requirements
- High school diploma or GED equivalent.
- Strong knowledge of language and cultural differences among Spanish-speaking countries.
- At least 1 year of customer service experience that included cash handling; experience in a credit union, bank, or other financial institution is preferred.
- Knowledge of credit union products, services, and policies.
- Ability to operate a personal computer and associated Windows-based software.
- Ability to operate standard office equipment such as fax machines, copiers, and 10-key adding machines.
- Ability to perform minor math calculations.
- Ability to organize time and duties effectively and work independently and quickly.
- Ability to communicate effectively and professionally with members and the public.
- Ability to pay attention to detail and work proficiently and accurately.
- Ability to be flexible and handle more than one task at a time.
- Ability to handle cash accurately.
- Ability to cross-sell to achieve established goals.
Nice To Haves
- Customer service and cash-handling experience in a credit union, bank, or other financial institution.
Responsibilities
- Receive and pay out funds while accurately performing a wide range of member transactions.
- Maintain accurate transactional records.
- Provide member savings, share draft/checking, and credit account transactions.
- Refer members to the appropriate credit union department or team member to support member loyalty.
- Provide timely service to members in the lobby.
- Cross-sell to achieve established goals.
- Occasionally travel to other branches to fill in as a teller or attend meetings or classes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
