Bilingual Teller
About The Position
IHMVCU is seeking a member-focused Bilingual Teller to support members’ financial well-being and satisfaction. The role creates a welcoming member experience by processing financial transactions accurately and identifying personalized solutions to member needs. Candidates from varied professional backgrounds are welcome; prior financial-services experience is not required. The position is based at the East Moline, Illinois location, with occasional regional travel to assist other branches. Professional fluency in a second language, both spoken and written, is required. The pay range is $15.00–$16.00 per hour. Final compensation depends on factors including relevant experience, skills and competencies, education, certifications, and internal pay equity. Physical requirements include sustained standing, walking, speaking and hearing, finger and hand work, lifting up to 50 pounds, and visual tasks involving computer use, reading, data and figure analysis, and visual inspection.
Requirements
- High school diploma or equivalent.
- Professional fluency in a second language, both written and spoken.
- Strong interpersonal skills, including the ability to quickly build rapport, actively listen, and develop member relationships.
- High integrity and a commitment to exceptional member service and helping others.
- Strong attention to detail and commitment to accuracy.
- Team-oriented approach and flexibility to adapt to member needs in a fast-paced environment.
- Ability to meet the stated physical requirements, including lifting up to 50 pounds.
Nice To Haves
- Additional education in finance, business, or a related field.
- Relevant experience in customer support, problem solving, and providing quality service.
Responsibilities
- Listen to members’ needs to identify, assess, and explain potential solutions, including deposit accounts, loans, and credit cards.
- Accurately and efficiently process deposits, withdrawals, transfers, loan payments, check cashing, and other transactions.
- Respond to member questions about account operations and access to services; resolve account discrepancies; balance and reconcile; adjust account service features; and help members make effective use of services.
- Follow cash-handling, dual-control, and daily work-documentation procedures, including balancing work and the cash drawer each day.
- Occasionally travel regionally to assist other branch locations.
Benefits
- Training and support for personal and professional growth
- Competitive compensation
- 401(k) with company match and profit sharing
- Paid time off and paid holidays
- Life insurance
- Paid community volunteering
- Education reimbursement
- Fitness reimbursement
- Health insurance, including dental and vision
- Flexible Spending Accounts and Health Savings Accounts
- Employee Assistance Program
- Access to a fitness center
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
