Bilingual Korean - Teller

PNC Bank•Palisades Park, NJ

1d•Onsite

About The Position

As a Bilingual Korean Teller in PNC's Region Retail Banking organization, you will be based in Palisades Park, New Jersey. The role delivers a customer experience intended to improve customers’ financial wellbeing and loyalty while increasing their use of PNC services. You will process customer interactions, explain available transaction options, identify banking opportunities, and make appropriate referrals to branch staff. The position also involves engaging customers in the lobby, using technology and other resources to help them manage transactions, and applying product and procedural knowledge to resolve problems. You must follow policies and procedures, use sound judgment within established limits, and complete teller and branch operating and maintenance transactions efficiently and accurately. This is an in-office role. Prior experience is not required, and no degree is listed as required. Korean speaking is preferred. The position is incentive eligible, with compensation based on company, business, and/or individual performance. PNC will not sponsor employment visas or participate in STEM OPT for this position.

Requirements

Demonstrate the knowledge, skills, and abilities appropriate for the role.
Follow policies and procedures and exercise sound judgment within established limits.
No prior experience is required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.
Employment visa sponsorship and STEM OPT participation are not provided.

Nice To Haves

Korean speaking ability is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, knowledge of banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver a customer experience aimed at improving financial wellbeing, creating loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Engage with customers in the lobby and position PNC products to meet their needs.
Use technology, tools, and resources to educate customers about options for managing financial transactions.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures, demonstrating sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, depending on eligibility.