Senior Trade Support Engineer - Asian Shift

Geneva Trading•Chicago, IL

3d•$140,000 - $180,000

About The Position

As a Senior Trade Support Engineer on the Asian shift at Geneva Trading, you will be the senior technical owner of trading support during the Asian session (Sunday–Thursday, US Central evening). You will serve as the front line for problem resolution and the key intermediary between trading teams and Core Technology teams while much of the wider organization is offline. The role requires autonomy, sound real-time judgment under pressure, and leadership of incidents through to resolution. You will also drive root-cause fixes, mentor other engineers, own critical documentation, automate recurring work, and act as the senior Subject Matter Expert for Geneva Trading’s trading applications and infrastructure. You will support desktop and server trading applications, backend trading services, strategy applications, orders, fills, market data, and exchange connectivity across Linux and Windows environments. Responsibilities also include market-open and session-transition readiness, release testing and deployment, global shift handovers, trader onboarding and workstation support, automation, AI-assisted support workflows, monitoring improvements, and project leadership. The schedule is Sunday–Thursday during US Central evening hours, with some exchange holidays on a team rotation and weekend on-call duties.

Requirements

Bachelor’s degree in Computer Science, Information Technology, another STEM field, or equivalent professional experience.
At least 7 years of experience supporting electronic trading systems, including significant experience as a senior or lead engineer on a trade support or production support desk.
Proven track record of leading production incidents end-to-end in a critical, low-latency trading environment.
Strong Linux expertise, including process, memory, networking, and system diagnostics, alongside solid Windows experience.
Detailed understanding of the trade lifecycle, order types, exchange connectivity, and the FIX protocol.
Proficiency in Python, PowerShell, Bash, or similar scripting languages.
Solid database experience, such as MSSQL or MySQL.
Experience with monitoring and analytics tools and with ticketing and wiki platforms.
Hands-on experience using AI tools in day-to-day engineering or support workflows, with sound judgment about verifying outputs.
Excellent written and verbal communication skills, including the ability to provide clear, concise updates during live, high-pressure incidents.
Comfort working independently overnight with limited real-time backup, and a strong sense of when and how to escalate issues.
Demonstrated experience mentoring or training junior engineers and taking ownership of technical projects from inception to deadline.
Self-starter mentality and desire to improve technology, operations, and support functions, including applying AI to operations and sharing best practices.
Ability to work a Sunday–Thursday Asian-session schedule during US Central evening hours, including some exchange holidays per team rotation, as well as weekend on-call duties.

Nice To Haves

Exposure to KDB+/q.
Familiarity with Asia-Pacific exchanges, including their session, maintenance, and holiday schedules.
Experience with Splunk, Zabbix, Grafana, Jira, and Confluence.
Experience with AI tools such as ChatGPT, Claude, or GitHub Copilot.

Responsibilities

Own Trade Support coverage for the Asian session as the senior engineer, providing first- and second-line investigation and making independent decisions while US and EU staff are offline.
Lead incident response during Asian hours by triaging issues, engaging on-call Core Technology teams with clear evidence, keeping trading teams informed, and writing post-incident summaries.
Troubleshoot desktop and server trading applications, Core backend trading services, strategy applications, and issues involving orders, fills, market data, and exchange connectivity.
Analyze logs, processes, and systems across Linux and Windows to identify root causes and drive permanent fixes with Service Owners.
Validate Sunday market opens, exchange session transitions, maintenance windows, and holiday schedules for markets active during the Asian session, including JPX, CME Globex, and ICE.
Test, deploy, and when necessary roll back releases and upgrades to Core backend applications and trading strategies during the Asian window.
Deliver shift handovers to the EU team and take ownership of open items from the US team to maintain cross-time-zone ticket progression.
Onboard traders, manage trading credentials, and resolve workstation, remote-access, and hardware issues.
Automate recurring support tasks using scripting languages such as Python, PowerShell, and Bash.
Use AI tools to accelerate log analysis, triage, scripting, and documentation; help improve AI-assisted support tooling and verify AI output before production use.
Build, tune, and refine monitoring and alerting systems to surface actionable alerts and reduce operational noise.
Mentor and train Asian-shift Trade Support Engineers, review ticket and handover quality, and set a high standard for the shift.
Own and continuously improve runbooks and knowledge-base articles to enable issue resolution without escalation.
Lead or contribute to projects that improve the reliability, observability, and supportability of the trading environment.