Senior Trade Support Engineer - Asian Shift

Geneva Trading•Chicago, IL

About The Position

Geneva Trading is hiring a Senior Trade Support Engineer to serve as the senior technical owner of trading support during the Asian session. The engineer is the front line for resolving issues and acts as the intermediary between trading teams and Core Technology teams while much of the wider organization is offline. The role requires autonomy, sound real-time judgment under pressure, and leadership through incidents from triage to resolution. It also focuses on preventing recurring problems, mentoring other engineers, maintaining documentation, and automating repetitive work. The engineer serves as the senior subject matter expert for the trading applications and infrastructure used by Geneva Trading teams. The role covers incident response and troubleshooting across desktop and server trading applications, backend trading services, strategy applications, orders, fills, market data, and exchange connectivity. It includes validating market openings and exchange schedules, testing and deploying releases, coordinating cross-time-zone handovers, onboarding traders, and resolving workstation, remote-access, and hardware issues. The engineer also develops automation and monitoring, uses AI tools with careful verification, mentors the Asian-shift team, improves runbooks and knowledge articles, and leads or contributes to reliability and supportability projects. The schedule is Sunday through Thursday during US Central evening hours, with some exchange holidays on a team rotation and weekend on-call duties. The base salary range is $140,000–$180,000, with eligibility for a performance-based bonus and a comprehensive benefits program. The application is expected to close on 1/5/2027.

Requirements

Bachelor’s degree in Computer Science, Information Technology, another STEM field, or equivalent professional experience.
At least 7 years of experience supporting electronic trading systems, including significant senior or lead engineer experience on a trade support or production support desk.
Proven experience leading production incidents end-to-end in a critical, low-latency trading environment.
Strong Linux expertise, including process, memory, networking, and system diagnostics, alongside solid Windows experience.
Detailed understanding of the trade lifecycle, order types, exchange connectivity, and the FIX protocol.
Proficiency in Python, PowerShell, Bash, or similar scripting languages.
Solid database experience, such as MSSQL or MySQL.
Experience with monitoring and analytics tools and with ticketing and wiki platforms.
Hands-on experience using AI tools in engineering or support workflows, with sound judgment in verifying their output.
Excellent written and verbal communication skills, including the ability to provide clear, concise updates during high-pressure incidents.
Ability to work independently overnight with limited real-time backup and to exercise good judgment about escalation.
Ability to work a Sunday–Thursday Asian-session schedule during US Central evening hours, including some exchange holidays on the team rotation and weekend on-call duties.

Nice To Haves

Exposure to KDB+/q.
Familiarity with Asia-Pacific exchanges, including their session, maintenance, and holiday schedules.
Experience with tools such as Splunk, Zabbix, Grafana, Jira, and Confluence.
Demonstrated experience mentoring or training junior engineers and owning technical projects from inception to deadline.
Curiosity about applying AI to operations and sharing best practices with the broader team.

Responsibilities

Own Trade Support coverage for the Asian session as the senior engineer, providing first- and second-line investigation and making independent decisions while US and EU staff are offline.
Lead incident response during Asian hours by triaging issues, engaging on-call Core Technology teams with clear evidence, communicating with trading teams, and preparing post-incident summaries.
Troubleshoot desktop and server trading applications, backend trading services, strategy applications, and issues involving orders, fills, market data, and exchange connectivity.
Analyze logs, processes, and systems across Linux and Windows environments to identify root causes and work with Service Owners on permanent fixes.
Validate Sunday market opens, exchange session transitions, maintenance windows, and holiday schedules for markets active during the Asian session.
Test, deploy, and, when needed, roll back releases and upgrades to Core backend applications and trading strategies during the Asian window.
Deliver shift handovers to the EU team and take ownership of open items from the US team to maintain ticket progression across time zones.
Onboard traders, manage trading credentials, and resolve workstation, remote-access, and hardware issues.
Automate recurring support tasks using scripting languages such as Python, PowerShell, and Bash.
Use AI tools to assist with log analysis, triage, scripting, and documentation; improve AI-assisted support tooling and verify AI output before production use.
Build, tune, and refine monitoring and alerting systems to surface actionable alerts and reduce operational noise.
Mentor and train Asian-shift Trade Support Engineers, review ticket and handover quality, and set a high standard for the shift.
Own and continuously improve runbooks and knowledge-base articles.
Lead or contribute to projects that improve the reliability, observability, and supportability of the trading environment.