Staff Engineer, Cloud & Hyperscale Storage - Customer Technical Support
About The Position
Western Digital is seeking a Staff Technologist to join its Customer Technical Sales & Support organization, supporting strategic cloud and hyperscaler customers. The role serves as the primary technical bridge between WD Engineering and customers, with responsibility for understanding customer storage architectures, qualification requirements, deployment models, and field issues. The successful candidate leads technical engagements from early evaluation through production support, drives issue resolution across firmware, hardware, and systems teams, and translates customer needs into actionable input for product and engineering roadmaps. This is an individual-contributor position with broad influence across Sales, Engineering, Product Management, and Quality.
Requirements
- Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical field.
- Significant hands-on experience in storage systems, HDDs, server/storage platforms, or data center infrastructure; the posting describes a senior profile with roughly 5+ years of directly relevant experience.
- Strong understanding of storage system architecture, server/storage integration, and customer deployment models in cloud or hyperscale environments.
- Experience working directly with customers in a field applications, systems architecture, customer engineering, or technical support capacity.
- Ability to debug technical issues across hardware, firmware, software, and system interactions.
- Strong written and verbal communication skills, including the ability to present technical material to engineers and executive stakeholders.
Responsibilities
- Lead technical support and engagement for cloud and hyperscaler accounts.
- Understand customer architectures, workloads, and storage deployment requirements.
- Drive product qualification, system integration, validation, and issue resolution.
- Represent customer technical priorities in internal engineering and product discussions.
- Track field quality and integration metrics and lead customer technical reviews.
- Develop technical documentation and enable faster adoption of new WD technologies.
- Contribute expert technical perspective to cross-functional discussions on customer readiness, product fit, and future opportunity areas.
Benefits
- Paid vacation time
- Paid sick leave
- Medical, dental, and vision insurance
- Life, accident, and disability insurance
- Tax-advantaged flexible spending and health savings accounts
- Employee assistance program
- Voluntary supplemental life and AD&D insurance, legal plan, pet insurance, critical illness, accident, and hospital indemnity programs
- Tuition reimbursement
- Transit benefits
- Applause Program
- Employee stock purchase plan
- WD Savings 401(k) Plan
- Potential eligibility for bonuses under the Short Term Incentive Plan or Sales Incentive Plan
- Potential eligibility for the annual Long-Term Incentive program, which may consist of restricted stock units or cash equivalents
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What This Job Offers
Job Type
Full-time
Career Level
Senior
