Staff Engineer, Cloud & Hyperscale Storage - Customer Technical Support

Western Digital•San Jose, CA

About The Position

Western Digital is seeking a Staff Technologist to join the Customer Technical Sales & Support (CTS) organization supporting strategic cloud and hyperscaler customers. The role serves as the primary technical bridge between WD Engineering and customers, with responsibility for understanding customer storage architectures, qualification requirements, deployment models, and field issues. The successful candidate leads technical engagements from early evaluation through production support, coordinates issue resolution across firmware, hardware, and systems teams, and turns customer needs into actionable input for product and engineering roadmaps. This is an individual-contributor position with broad influence across Sales, Engineering, Product Management, and Quality. The role involves leading technical support and engagement for cloud and hyperscaler accounts; supporting product qualification, integration, validation, and issue resolution; representing customer priorities internally; tracking field quality and integration metrics; and developing technical documentation to accelerate adoption of WD technologies. The posting lists a Bachelor’s degree in a related technical field and significant hands-on experience in storage systems, HDDs, server/storage platforms, or data center infrastructure. It describes a senior profile with roughly five or more years of directly relevant experience.

Requirements

Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical field.
Significant hands-on experience in storage systems, HDDs, server/storage platforms, or data center infrastructure; the posting describes a senior profile with roughly five or more years of directly relevant experience.
Strong understanding of storage system architecture, server/storage integration, and customer deployment models in cloud or hyperscale environments.
Experience working directly with customers in a field applications, systems architecture, customer engineering, or technical support capacity.
Ability to debug technical issues across hardware, firmware, software, and system interactions.
Strong written and verbal communication skills, including the ability to present technical material to engineers and executive stakeholders.

Responsibilities

Lead technical support and engagement for cloud and hyperscaler accounts.
Understand customer architectures, workloads, and storage deployment requirements.
Drive product qualification, system integration, validation, and issue resolution.
Represent customer technical priorities in internal engineering and product discussions.
Track field quality and integration metrics and lead customer technical reviews.
Develop technical documentation and enable faster adoption of new WD technologies.
Contribute expert technical perspective to cross-functional discussions on customer readiness, product fit, and future opportunity areas.
Lead technical engagements from early evaluation through production support.
Drive issue resolution across firmware, hardware, and systems teams.
Translate customer needs into actionable input for product and engineering roadmaps.

Benefits

Paid vacation time
Paid sick leave
Medical insurance
Dental insurance
Vision insurance
Life insurance
Accident insurance
Disability insurance
Tax-advantaged flexible spending and health savings accounts
Employee assistance program
Voluntary supplemental life and AD&D coverage
Legal plan
Pet insurance
Critical illness coverage
Accident coverage
Hospital indemnity coverage
Tuition reimbursement
Transit benefits
Applause Program
Employee stock purchase plan
WD Savings 401(k) Plan
Potential eligibility for incentive awards under the Short Term Incentive Plan or Sales Incentive Plan
Potential eligibility for the annual Long-Term Incentive program, which may consist of restricted stock units or cash equivalents