Support Engineer I

Pellera • Chattanooga, TN

1d • Onsite

About The Position

The Support Engineer I provides customer-focused technical solutions to ensure customers’ technology investments meet their business objectives. The role deploys, installs, upgrades, troubleshoots, repairs, and services client hardware and software, including PCs, printers, and scanners. The engineer provides remote and onsite support, resolves service issues within committed response times, escalates issues as needed, and contributes to overall customer satisfaction.

This is an onsite position based primarily in the Chattanooga office, with minimal travel to customer sites. Travel time is paid and mileage is reimbursed. The standard schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with weekend or off-hours work as necessary to meet client needs.

Requirements

• Excellent verbal and written communication skills.
• Ethical and critical-thinking abilities.
• Ability to troubleshoot PC hardware, software, and printer problems.
• Ability to perform duties with a client-centric attitude and help maintain client loyalty and trust.
• Innovative, team-oriented problem-solving skills.
• Ability to work independently without direct supervision.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to provide detailed and complete documentation related to job duties.
• Ability to interact face-to-face with clients professionally and courteously.
• Aptitude and enthusiasm for adapting to rapidly changing technology and providing technical assistance.
• Ability to function well in a high-paced and sometimes stressful environment.
• Proficiency with Microsoft Office Suite or related software.
• Experience troubleshooting and supporting technology hardware products, including PC hardware and software, laptops, and printers.
• Experience troubleshooting applications in Microsoft products and tools.
• Valid driver’s license.
• Individuals with relevant experience but without required credentials may be considered if they are judged able to obtain them within a reasonable timeframe.

Nice To Haves

• A degree in an applied technology area such as Information Systems or Engineering; equivalent training and experience may be substituted.
• CompTIA A+ certification.
• Server+ certification.
• MCP certification.
• MCSA certification.
• Other vendor certifications.

Responsibilities

• Install, upgrade, repair, and perform preventative maintenance on PC components, printers, and scanners.
• Diagnose and troubleshoot basic PC components, printers, and scanners using appropriate tools.
• Track and monitor open service incidents, provide timely updates, and maintain complete documentation to meet service-level standards.
• Communicate with clients verbally and electronically, including scheduling, providing status updates, and confirming completion of service requests and incidents.
• Work with the Service Desk and System Engineering team to troubleshoot and resolve incidents when appropriate.
• Maintain a professional, business-focused, and courteous manner with clients, partners, and peers.
• Obtain appropriate product and vendor certifications to continue developing knowledge of equipment troubleshooting techniques and methodologies.
• Participate in regular staff meetings and communicate relevant information.
• Provide input on the development or enhancement of PDS technical support and systems administration processes and tools.
• Perform other duties as assigned.

Benefits

• Travel time is paid.
• Mileage for travel to customer sites is reimbursed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed