Customer Support Engineer I

Tekion • Butler, OH

9d

About The Position

Provides technical support to customers by diagnosing and resolving software and hardware issues, ensuring customer satisfaction, and contributing to the development of support documentation and processes. Tekion connects the automotive retail ecosystem through a cloud-native platform serving retailers, manufacturers, and technology and industry partners.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1–2 years of experience in technical support or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using support tools and software.
• Ability to work collaboratively in a team environment.

Responsibilities

• Respond to customer inquiries via phone, email, or chat, providing timely and accurate technical support.
• Diagnose and troubleshoot software and hardware issues, guiding customers through step-by-step solutions.
• Document customer interactions, issues, and resolutions in the support ticketing system.
• Collaborate with engineering and product teams to escalate and resolve complex technical problems.
• Develop and maintain support documentation, FAQs, and knowledge base articles for customers and internal teams.
• Participate in training sessions to stay updated on product features and support best practices.

Benefits

• Competitive compensation and generous stock options.
• 100% employer-paid medical, dental, and vision coverage.
• Unlimited PTO.
• Parental leave.
• Free snacks and beverages.
• Opportunities for career growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level