Customer Support Engineer

Bugcrowd

6h • $59,520 - $74,400 • Remote

About The Position

Bugcrowd is seeking a motivated Customer Support Engineer I to join its Support team. The role serves as an initial point of contact for customers and researchers with questions and issues about using and interacting with the Bugcrowd Security Knowledge Platform. The ideal candidate is an eager learner, diligent professional, and effective communicator who develops cross-functional relationships.

The engineer handles standard L0–L2 technical questions through tickets, email, and video channels; uses established workarounds and documents repeatable solutions in the Knowledge Base; and helps improve internal workflows and documentation. The position includes regular guidance from senior team members, with an expectation that the employee proactively seeks feedback and coaching to build technical skills and independence.

The role is remote and work-from-home 100% of the time. It involves remaining stationary for 50% of the time and carrying or moving a laptop as needed. The stated base pay range is $59,520–$74,400. The position may also be eligible for a discretionary bonus program or commission plan, subject to program rules and applicable factors.

Requirements

• 0–2 years of experience in a technical support, customer-facing, or technology-adjacent environment.
• Familiarity with command-line tools such as Bash, SSH, and grep.
• Foundational exposure to integrations such as Jira, SAML, APIs, or SSO/2FA.
• Strong written and verbal communication skills, with an emphasis on clear, professional documentation.
• A solutions-oriented approach, strong time management, composure under pressure, and a high sense of urgency.
• Ability to complete the physical requirements of the job with or without reasonable accommodation.
• Ability to remain in a stationary position 50% of the time.
• Ability to carry or move a laptop as needed during the workday.
• Requisite integrity to maintain highly confidential and sensitive information in strict confidence.

Nice To Haves

• Demonstrated interest in cybersecurity concepts, vulnerability types, or ethical hacking.

Responsibilities

• Serve as the first point of contact for customer and researcher issues through tickets, email, and video channels.
• Resolve standard L0–L2 technical questions.
• Identify and apply established workarounds for common issues.
• Document repeatable solutions in the Knowledge Base.
• Assist in refining internal operational workflows and documentation to improve resolution efficiency.
• Work under regular guidance from senior team members and proactively seek feedback and coaching to develop technical skills and independence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed