Customer Support Engineer
About The Position
The Customer Support Engineer provides field service support to customers, including system commissioning, breakdown repairs, and preventative maintenance. The role works to build close customer relationships that support sales of the company’s product portfolio and provides feedback to identify product and business-process improvements. The engineer must complete field reports promptly and perform other duties as required. The position requires a background in electronics, RF theory, mechanical engineering, vacuum technology, and basic plasma-processing equipment. The engineer troubleshoots and diagnoses RF, pneumatic, vacuum, AC/DC electronic, PLC, DeviceNet, and computer issues to the component level. The role involves frequent travel to customer sites, working autonomously in a product wafer-fab clean-room environment, and servicing equipment in physically demanding positions and conditions.
Requirements
- Master's degree with 0 years of related work experience, or bachelor's degree with 2 years of related work experience.
- Solid background in electronics, RF theory, mechanical engineering, and vacuum technology, with basic knowledge of plasma-processing equipment.
- Ability to troubleshoot and diagnose RF, pneumatic, vacuum, AC and DC electronic, PLC, DeviceNet, and computer issues to the component level.
- Working knowledge of MS-DOS, Windows software, and Microsoft Office products.
- Excellent communication and customer-interfacing skills.
- Good organizational skills.
- Adaptability to different working hours, locations, and conditions.
- Flexible approach to responsibilities, including the ability to work independently and as part of a team.
- Ability to work alone or unsupervised for extended periods, including in difficult conditions.
- Systematic and logical approach to problem solving.
- Ability to work autonomously and in a product wafer-fab clean-room environment.
- Ability to read and interpret schematics, signs, placards, and manuals, and to view the full color spectrum.
- Physical ability to lift 50 pounds overhead occasionally and lift 50 pounds frequently; bend from the waist; safely lift items overhead; work on hands and knees or on the back; bend and twist to access equipment; and stand at a system for intervals of up to two hours.
- Ability to perform chamber cleaning tasks involving removal and reassembly of components and scrubbing chamber walls.
- Ability to travel more than 50% of the time to support customers.
Responsibilities
- Provide customer service support for system commissioning, system breakdown repairs, and preventative maintenance.
- Develop close working relationships with customers to enable the company to sell its product portfolio.
- Provide feedback to support proactive identification of product and business-process improvements.
- Complete field reports in a timely manner.
- Perform other duties as required.
- Travel to support the customer base as required; the posting states travel will exceed 50% of the time.
- Perform system chamber cleaning, including removing chamber components, scrubbing chamber walls with Scotch-Brite, and reassembling cleaned parts to achieve an acceptable chamber LUR.
Benefits
- Medical, dental, vision, life, and other voluntary benefits
- 401(k) with company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits, including an employee assistance program (EAP)
- Paid time off and paid company holidays
- Family care and bonding leave
- Performance incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
