Customer Support Engineer

KLA•Boise, ID

6d•Onsite

About The Position

The Customer Support Engineer provides customer service support for KLA systems, including system commissioning, breakdown repairs, and preventative maintenance. The role requires expertise in electronics, RF theory, mechanical engineering, and vacuum technology, along with basic knowledge of plasma processing equipment. The engineer troubleshoots and diagnoses system issues to the component level and works directly with customers to support KLA’s product portfolio and identify opportunities for product and business process improvements. The position requires substantial travel to support customers, with the posting citing both 50% and 80–90% travel requirements.

Requirements

Master’s degree with 0 years of related work experience, or a bachelor’s degree with 2 years of related work experience.
Background in electronics, RF theory, mechanical engineering, and vacuum technology; basic knowledge of plasma processing equipment.
Ability to troubleshoot and diagnose RF, pneumatic, vacuum, electronic (AC and DC), PLC, DeviceNet, and computer issues to the component level.
Working knowledge of MS-DOS, Windows 3.11, Windows NT, Windows XP, Windows Vista, and Microsoft Office products.
Excellent communication and customer-interfacing skills.
Good organizational skills and a systematic, logical approach to problem solving.
Adaptability to working hours, locations, and conditions; flexibility to work independently and as part of a team.
Ability to work alone or unsupervised for extended periods, often in difficult conditions.
Ability to travel to support the customer base; the posting states 50% in one section and 80–90% in another.
Ability to lift 50 pounds overhead occasionally and lift 50 pounds frequently.
Ability to bend from the waist, safely lift items overhead, work on hands and knees or on the back, and bend and twist to access equipment.
Ability to read and interpret schematics, signs, placards, and manuals; view the full color spectrum; and stand at a system for intervals of up to two hours.
Ability to perform system chamber cleaning and reassembly.

Responsibilities

Provide customer service support, including system commissioning, breakdown repairs, and preventative maintenance.
Build close working relationships with customers to support sales of the company’s product portfolio.
Provide feedback to help proactively identify product and business process improvements.
Complete field reports in a timely manner.
Perform other duties as required.
Clean and reassemble system chambers, including removing components such as the turbo pump, source parts, and electrode, scrubbing chamber walls with Scotch-Brite, and achieving an acceptable chamber LUR.