Customer Support Engineer

Starburst

20h•$95,000 - $125,000

About The Position

As a Starburst Data Customer Support Engineer, you will support Starburst Enterprise Platform (SEP) and Galaxy customers with break/fix requests and other technical inquiries. You will address a range of support matters, including configuration, security, integration, and cluster issues, helping customers get the most from Starburst products. The role also serves as a liaison to ensure customers receive appropriate and timely service. The position suits highly motivated people with experience deploying and debugging complex systems. Useful technical backgrounds include distributed systems, Hadoop, cloud technologies, security, database management systems, and navigating complex Java codebases. Strong communication skills and the ability to work in a fast-paced, dynamic environment are important. Curiosity about Trino and a desire to learn, explore solutions, and collaborate across functions in a customer-success-oriented company are also essential. The role is located in the PST timezone. Starburst offers competitive pay, stock grants, flexible paid time off, and a comprehensive benefits offering. The stated U.S. pay range is $95,000–$125,000, potentially inclusive of variable compensation. All employees receive equity packages (ISOs).

Requirements

Experience deploying and debugging complex systems.
Strong communication skills.
Ability to function in a fast-paced, dynamic environment.
Curiosity and willingness to learn and explore technologies and solutions.
Ability and desire to work cross-functionally in a customer-success-oriented company.

Nice To Haves

Background in distributed systems.
Experience with Big Data technologies, including Hadoop, data lakes, and Spark.
Experience with Docker and Kubernetes.
Experience with cloud technologies such as AWS, Azure, or GCP.
Knowledge of security, including authentication technologies such as LDAP and OAuth 2.0, authorization technologies, and SSL/TLS.
Linux skills.
DBMS concepts and SQL exposure.
Experience with SQL, Java, Python, or Bash.
Experience navigating a complex Java codebase.

Responsibilities

Respond to and resolve Galaxy and SEP customer inquiries through chat, email, or call sessions within specified SLA windows.
Contribute to the customer-facing self-serve knowledge base.
Collaborate with pre-sales and post-sales teams to support cross-functional alignment and customer satisfaction.
Participate in ongoing personal learning, including team training and development.
Escalate and manage issues with Engineering to achieve good outcomes for customers.