Customer Support Engineer-Fresno

Revvity•Fresno, CA

1d•$80,000 - $90,000•Onsite

About The Position

Revvity is seeking a Customer Support Engineer to join its West Region Service Team, supporting Reproductive Health customers throughout the western United States. The position is based primarily in Fresno, California, with occasional regional travel to assist other team members and customers. The role installs, maintains, verifies the performance of, and repairs scientific equipment at customer sites, while providing responsive service and building strong customer relationships. Travel after initial training is expected to be minimal and infrequent. Management may assign or reassign duties and responsibilities at any time.

Requirements

Bachelor’s degree in an engineering or STEM field and at least 5 years of experience with installation, preventive maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation; or an associate degree in an engineering or STEM field, or military training, and at least 7 years of such experience.
Excellent organizational and communication skills.
Ability to troubleshoot and diagnose complex technical issues.
Strong electro-mechanical skills.
Valid driver’s license.
Experience with MS Office products.

Nice To Haves

Experience with multi-label detection plate readers, liquid chromatography-mass spectrometry, automated liquid handling systems, or similar technical equipment.
Previous OEM service experience, such as Sciex, Waters, Agilent, Hamilton, or Tecan.

Responsibilities

Install, maintain, verify the performance of, and repair equipment at customer sites.
Serve as the primary service liaison for assigned customers and build relationships that support customer satisfaction.
Meet response-time targets for contract customers.
Keep the Area Team Leader and Area Sales Manager informed of issues.
Manage due dates for preventive maintenance service orders and complete them on time.
Manage and complete service orders in a timely manner.
Order and maintain appropriate inventory to support the territory.
Provide billable service estimates to non-contract customers.
Be accountable for assigned company assets, including a company vehicle, tools, test equipment, laptop, and cell phone.
Complete expense reports for company credit card usage.
Complete company-assigned training in a timely manner.
Report potential quality issues through the corrective action process.