Customer Support Engineer-Fresno

Revvity•Fresno, CA

16h•$80,000 - $90,000•Onsite

About The Position

Revvity is seeking a Customer Support Engineer to join its West Region Service Team, supporting Reproductive Health customers throughout the western United States. The position is based primarily in Fresno, California, with regional travel as needed to support team members and customers. After initial training, travel is expected to be minimal and infrequent. The engineer installs, maintains, verifies the performance of, and repairs scientific equipment at customer sites, while serving as the primary service liaison for assigned customers and working to ensure their satisfaction. The role also includes managing service orders and preventive maintenance due dates, maintaining territory inventory, preparing service estimates for non-contract customers, and managing assigned company assets and administrative responsibilities. The stated annual salary range for this full-time position is $80,000–$90,000. The final offer may take into account internal equity, work location, and job-related skills, experience, and education or training. Base pay is part of a broader compensation package; bonuses, equity, and other benefits may depend on the level and position offered.

Requirements

Bachelor of Science or Bachelor of Arts degree in an engineering field or STEM, plus 5 or more years of experience with installation, preventive maintenance procedures, troubleshooting, support, and/or end-user utilization of scientific instrumentation; OR an Associate of Science or Associate of Arts degree in an engineering field or STEM, or military training, plus 7 or more years of such experience.
Valid driver's license.
Excellent organizational and communication skills.
Ability to troubleshoot and diagnose complex technical issues.
Strong electro-mechanical skills.
Experience with Microsoft Office products.

Nice To Haves

Experience with multi-label detection plate readers, liquid chromatography-mass spectrometry, automated liquid handling systems, or similar technical equipment.
Previous original equipment manufacturer (OEM) service experience, such as with Sciex, Waters, Agilent, Hamilton, or Tecan.

Responsibilities

Install, maintain, and repair equipment at customer sites.
Serve as the primary service liaison for assigned customers and build strong relationships to support customer satisfaction.
Meet response-time targets for contract customers.
Keep the Area Team Leader and Area Sales Manager informed of issues.
Manage preventive maintenance service order due dates and ensure all are completed on time.
Manage and complete service orders in a timely manner.
Order and maintain appropriate inventory to support the territory.
Provide billable service estimates to non-contract customers.
Be accountable for assigned company assets, including a company vehicle, tools, test equipment, laptop, and cell phone.
Complete expense reports for company credit card usage.
Complete assigned company training in a timely manner.
Report potential quality issues through the corrective action process.
Travel throughout the region as needed to assist team members and their customers.