Customer Support Engineer
About The Position
The Customer Support Engineer provides service support to customers, including system commissioning, breakdown repairs, and preventative maintenance. The role works closely with customers, supports KLA's product portfolio, identifies opportunities for product and business-process improvement, and completes field reports promptly. The position requires technical troubleshooting across RF, pneumatic, vacuum, electronic, PLC, DeviceNet, and computer systems, as well as the ability to work autonomously in customer environments and travel more than 50% of the time. Work may take place in a product wafer fabrication clean room and can involve demanding physical tasks, including servicing and cleaning system chambers.
Requirements
- Background in electronics, RF theory, mechanical engineering, vacuum technology, and basic knowledge of plasma processing equipment.
- Ability to troubleshoot and diagnose RF, pneumatic, vacuum, electronic (AC and DC), PLC, DeviceNet, and computer issues to the component level.
- Working knowledge of MS DOS, Windows software, and MS Office products.
- Excellent communication and customer-interfacing skills.
- Good organizational skills.
- Adaptability to working hours, locations, and conditions.
- Flexible approach to responsibilities, with the ability to work independently and as part of a team.
- Ability to work alone or unsupervised for extended periods, often in difficult conditions.
- Systematic and logical approach to problem solving.
- Ability to travel more than 50% of the time to support customers.
- Ability to work autonomously.
- Ability to work in a product wafer fab clean room environment.
- Ability to lift 50 pounds frequently and overhead occasionally; bend from the waist; safely lift items overhead; and work on hands and knees or on the back while servicing equipment.
- Ability to bend and twist to access equipment for service.
- Ability to read and interpret schematics, signs, placards, and manuals.
- Ability to view the full color spectrum.
- Ability to stand at the system for intervals of up to two hours.
- Master's degree with 0 years of related work experience, or bachelor's degree with 2 years of related work experience.
Responsibilities
- Provide customer service support, including system commissioning, system breakdown repairs, and preventative maintenance.
- Build close working relationships with customers to support sales of the company's product portfolio.
- Provide feedback that enables proactive identification of product and business-process improvements.
- Complete all field reports in a timely manner.
- Perform other duties as required.
- Troubleshoot and diagnose RF, pneumatic, vacuum, AC and DC electronic, PLC, DeviceNet, and computer issues to the component level.
- Perform system chamber cleaning, including removing chamber components, scrubbing chamber walls with Scotch-Brite, reassembling cleaned components, and achieving an acceptable chamber LUR.
Benefits
- Medical, dental, vision, life, and other voluntary benefits
- 401(k) with company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits, including an employee assistance program (EAP)
- Paid time off
- Paid company holidays
- Family care and bonding leave
- Performance incentive programs
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What This Job Offers
Job Type
Full-time
