Developer Support Engineer, Open API

Buildertrend • Omaha, NE

18h • $90,000 - $120,000

About The Position

As a Developer Support Engineer for the Open API, you will be the technical expert and primary support contact for builders and developers using Buildertrend’s newly opened platform. The role combines technical troubleshooting with customer account ownership: resolve issues directly when possible, and provide engineering with clear, actionable information for issues that need escalation. You will also help establish the API support approach as the company’s first Developer Support Engineer, supporting construction professionals as they build on the platform.

Requirements

• At least 3 years of experience in technical support, integrations support, or API troubleshooting, with a strong track record of direct customer support; alternatively, at least 2 years of experience with proven autonomy.
• Ability to make and read REST API calls using curl or Postman and interpret HTTP status codes and JSON errors.
• Skill in troubleshooting authorization flows, including client credentials and refresh tokens.
• Clear communication skills, including the ability to explain technical answers plainly and remain calm with frustrated customers.
• Ability to learn quickly and explain how a new product’s records relate.

Nice To Haves

• Experience with Python or JavaScript.
• Experience with MCP and agentic AI tooling.
• Construction knowledge.
• Experience with log tools such as Datadog or Sentry.

Responsibilities

• Own the API support queue and troubleshoot sign-in, token, and permission issues.
• Reproduce issues, write clear bug reports, and follow them through the engineering process.
• Keep customers informed during outages and critical events.
• Serve as the main technical contact for API customers and monitor usage to identify risks early.
• Show builders what they can build with the platform and share their requests with Product.
• Coach frontline support staff and keep API guides, FAQs, and runbooks accurate.
• Use AI as a tool to enhance work while applying critical thinking and taking ownership of the quality of final work.

Benefits

• Medical, dental, and vision coverage.
• Life insurance and short- and long-term disability benefits.
• 401(k) plan with Buildertrend matching contributions.
• Generous paid time off, 11 paid holidays, and personal days.
• Parental leave and paid sabbaticals.
• Volunteer time off.
• Wellness program and onsite fitness center.
• Hybrid or remote work opportunities.
• Technology reimbursement for work-from-home technology costs.
• Free daily lunches at the headquarters office and monthly team events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed