Federal Network Support Engineer (Tier 2) - Day

ASM Research • Reston, VA

2d • Onsite

About The Position

The Federal Network Support Engineer (Tier 2) provides advanced operational support and infrastructure assistance for the Azure Core Networking team in Government Cloud environments. The role bridges Tier 1 support and Tier 1.5 engineering, contributing to incident response, troubleshooting, and service reliability for mission-critical networking infrastructure across secure federal facilities. The engineer supports 24x7 operations across Physical Networks, ExpressRoute, VPN, and enterprise network services, assisting with issue resolution, deployment support, and performance monitoring. The position collaborates with other engineers, provides guidance to Tier 1 and Tier 1.5 staff, and contributes to continuous improvement in federal networking operations.

The position requires daily onsite work with no telework. Candidates must be U.S. citizens residing in the United States, have no dual citizenship, hold an active DoD Secret clearance and CJIS background check, and possess an active U.S. passport booklet. At least one of the listed certifications is required: CompTIA Security+, Azure AZ-700, or CCNA.

Compensation varies based on factors including location, skills, education, certifications, client requirements, contract affordability, clearance and investigation level, and years of experience. The compensation range is a general guideline, and monetary compensation is one component of ASM's compensation and benefits package. ASM states that recruiting, hiring, training, and promotion decisions are made without regard to protected characteristics. Reasonable accommodations may be made for qualified individuals with disabilities to perform the primary functions of the job.

Requirements

• Must be a U.S. citizen currently residing in the United States; dual citizenship is not permitted.
• Must hold an active DoD Secret clearance and have a CJIS background check.
• Must have an active U.S. passport booklet.
• Must work onsite daily; telework is not available.
• 3–4+ years of experience in network operations or technical support.
• Intermediate-level knowledge of enterprise networking architectures, including BGP, OSPF, and secure VPN technologies, with the ability to evaluate and troubleshoot complex network topologies.
• Hands-on experience with Microsoft Azure networking services, including ExpressRoute, VPN Gateway, and Virtual WAN, supporting large-scale, mission-critical government cloud environments.
• Hands-on experience with network monitoring and diagnostics, including SPAN sessions, packet-capture analysis, and root-cause investigation across hybrid and secure networks.
• Ability to troubleshoot independently and make sound technical decisions under pressure in high-availability environments.
• Ability to operate autonomously in a 24x7 operational environment and serve as a senior escalation point and technical authority during off-hours support.
• Strong attention to detail and commitment to documentation, standards, and operational excellence, including runbooks and knowledge-base contributions.
• Customer-focused approach and ability to manage competing priorities and operational demands in regulated federal environments.
• At least one of the following certifications: CompTIA Security+, Azure AZ-700, or CCNA.

Nice To Haves

• Microsoft Azure certifications, such as AZ-700 or equivalent.
• Experience with federal government cloud environments.
• Cisco CCNP or equivalent networking certification.
• Experience with network automation and scripting using PowerShell, Python, or Linux to improve operational efficiency and reduce recurring incidents.
• Prior experience in managed service provider (MSP) or NOC environments.

Responsibilities

• Triage, investigate, and resolve customer-reported and deployment-related incidents of moderate complexity, restoring service in federal environments.
• Use SPAN and packet-capture tools to analyze traffic and identify common performance or connectivity issues.
• Support WAN incident troubleshooting in collaboration with internal teams and external providers.
• Assist with deployment and onboarding of Microsoft ExpressRoute infrastructure, including validation and basic troubleshooting during implementation.
• Validate and troubleshoot network configurations before production deployment, escalating discrepancies or risks as needed.
• Support PulseVPN implementations, including configuration validation and connectivity troubleshooting.
• Perform initial root-cause analysis for recurring issues and document findings for escalation or long-term resolution.
• Support network decommissioning activities in accordance with established procedures and compliance requirements.
• Guide and support Tier 1 and Tier 1.5 engineers during troubleshooting and incident handling.
• Develop and maintain runbooks, troubleshooting guides, and knowledge-base documentation.
• Provide escalation support to Tier 1 and Tier 1.5 for complex issues and coordinate as needed.
• Coordinate with external providers, including AT&T, BT, Verizon, and Equinix, for incident updates, troubleshooting, and onboarding.
• Participate in post-incident reviews and contribute observations and recommendations for operational improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed