Federal Network Support Engineer (Tier 1.5) - Swing

ASM Research • Reston, VA

2d • Onsite

About The Position

The Federal Network Support Engineer provides intermediate-level technical infrastructure and software services support for the Azure Core Networking team in Government Cloud environments. The role bridges Tier 1 operational support and Tier 2 specialized technical expertise, supporting 24x7 operations for critical networking infrastructure across secure federal facilities, including PhysNet, FPN, ExpressRoute, VPN, and advanced network services. This is an on-site swing-shift position with stated hours of 5:00 PM to 1:30 AM.

The engineer handles moderate-complexity incidents and deployments, supports network monitoring and mitigation, helps deploy and validate network configurations, and coordinates with Microsoft partners and internal support teams. The role also performs root cause analysis, contributes technical guidance and documentation, and serves as an escalation point for Tier 1 support.

Candidates must have an active Secret clearance, be able to obtain a CJIS background check, be U.S. citizens without dual citizenship, and hold an active U.S. passport booklet. An associate degree or equivalent relevant experience and at least four years of network operations or technical support experience are required. A bachelor's degree in a related field is preferred. One or more specified certifications are required.

Requirements

• Associate degree or equivalent relevant experience.
• At least 4 years of experience in network operations or technical support.
• Active Secret-level clearance.
• Ability to obtain a CJIS background check.
• U.S. citizenship with no dual citizenship.
• Active U.S. passport booklet.
• At least one of the following certifications: CompTIA Network+, CompTIA Security+, or Azure AZ-900.
• Understanding of enterprise networking concepts, including routing protocols such as BGP and OSPF, MPLS, and VPN technologies.
• Working knowledge of Microsoft Azure networking services, including ExpressRoute, VPN Gateway, and Virtual WAN.
• Experience with network monitoring tools and SPAN or packet-capture analysis.
• Experience with ticketing systems and incident management processes.
• Strong troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills, including the ability to explain technical terminology to nontechnical employees.
• Ability to work independently in a 24x7 operational environment.
• Strong attention to detail and commitment to documentation standards.
• Customer service orientation and ability to manage multiple priorities.
• Strong knowledge of Microsoft operating systems and products, including Microsoft Windows, Windows Servers, Microsoft Office 365, SharePoint, and Microsoft Teams.
• Ability to apply standard methodologies, techniques, procedures, and criteria.
• Ability to analyze, troubleshoot, and resolve intermediate-level system hardware, software, or networking problems.

Nice To Haves

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Microsoft Azure certification, such as Azure Network Engineer Associate or equivalent.
• Experience with federal government cloud environments.
• Cisco CCNP or equivalent networking certification.
• Prior experience in a managed service provider (MSP) or cloud operations environment.
• Familiarity with network automation concepts and scripting, including PowerShell and Python.
• Experience with cloud infrastructure, digital workspace, and storage technology.

Responsibilities

• Lead triage and mitigation of moderate-complexity Livesite incidents, customer-reported incidents, and deployment incidents.
• Perform optical SPAN monitoring and mitigations to optimize network performance.
• Support WAN incidents and coordinate resolution activities.
• Execute end-to-end deployment of Microsoft ExpressRoute devices for designated sites, including onboarding to GWM.
• Validate and troubleshoot buildout configurations before production deployment.
• Support PulseVPN and Webportal implementations for Fairfax environments.
• Coordinate HWProxy and Scripting Framework work supports for AZN Systems.
• Conduct root cause analysis on recurring incidents and develop preventive measures.
• Issue Letters of Authorization (LOAs) and perform operational readiness tests with Microsoft partners.
• Support decommissioning activities, including networking decommissioning for federal cloud environments.
• Provide technical guidance to Tier 1 engineers during complex incidents.
• Contribute advanced troubleshooting guides and technical documentation to the knowledge base.
• Serve as the primary escalation point for Tier 1 support teams.
• Coordinate with Microsoft partners, including AT&T, BT, Verizon, and Equinix, on capacity planning and onboarding.
• Manage the end-to-end contract sign-off process for new Microsoft partners.
• Escalate highly complex or specialized issues to Tier 2 with comprehensive documentation.
• Participate in post-incident reviews and contribute to continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree