Federal Network Support Engineer Senior

ASM Research•Fairfax, VA

1d•Onsite

About The Position

The Senior Federal Network Support Engineer provides expert-level technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. The role is the highest tier of operational support for 24x7x365 operations, offering specialized expertise in complex network architectures, advanced troubleshooting, and architectural guidance for critical networking infrastructure supporting PhysNet, FPN, ExpressRoute, VPN, optical networking, and emerging network services across air-gapped and secure federal facilities. This salaried role is executed 8x5 on weekdays, with on-call support after core business hours.

Requirements

Work onsite in Fairfax, Virginia.
Be a U.S. citizen currently residing in the United States.
Hold an active U.S. Passport.
Be able to obtain and maintain a DoD Secret clearance and CJIS background check.
Have 7 or more years of experience in network operations or technical support.
Have a strong understanding of enterprise networking concepts, including BGP and OSPF routing protocols, MPLS, and VPN technologies.
Have solid knowledge of Microsoft Azure networking services, including ExpressRoute, VPN Gateway, and Virtual WAN.
Have experience with network monitoring tools and SPAN/packet-capture analysis.
Have experience with ticketing systems and incident-management processes.
Have strong troubleshooting and problem-solving abilities.
Have excellent written and verbal communication skills.
Be able to work independently in an operational environment.
Have strong attention to detail and commitment to documentation standards.
Have a customer-service orientation and the ability to manage multiple priorities.
Hold one or more of the listed certifications: CompTIA Network+; CompTIA Security+; a Microsoft Azure certification; ACE-P (Arista Certified Engineer – Professional); ACE-E (Arista Certified Engineer – Expert); JNCIP-SP; JNCIP-ENT; JNCIE-SP; JNCIE-ENT; or CCNP (Cisco Certified Network Professional).

Nice To Haves

Proficiency with network automation concepts and scripting, including PowerShell and Python.

Responsibilities

Serve as the final escalation point for complex or critical Livesite incidents, customer-reported issues, and deployment incidents.
Lead resolution of high-priority incidents affecting PhysNet and FPN network operations, with 24x5 onsite coverage and 24x7 on-call requirements.
Perform advanced root cause analysis and develop comprehensive remediation strategies.
Design and implement solutions for complex networking scenarios involving federal cloud buildouts.
Provide technical consultation on ExpressRoute Direct architecture, capacity planning, and optimization.
Lead optical SPAN monitoring initiatives and develop advanced network-performance mitigation strategies.
Architect end-to-end deployment solutions for Microsoft ExpressRoute devices across multiple sites.
Develop and optimize network automation workflows that contribute to PNAAS automation initiatives.
Design and validate complex configuration implementations for production environments.
Lead technical evaluation and integration of Microsoft partner services, including AT&T, BT, Verizon, and Equinix.
Develop advanced troubleshooting methodologies and comprehensive knowledge-base articles.
Create operational-readiness frameworks and testing protocols for new service deployments.
Lead post-incident review sessions and drive systemic improvements.
Provide technical mentorship to Tier 1 and Tier 1.5 engineers.
Contribute to capacity planning and infrastructure-scaling strategies.
Participate in architectural review boards and technical governance activities.
Issue and manage Letters of Authorization (LOAs) with Microsoft infrastructure partners.
Oversee contract sign-off processes for new Microsoft Partner integrations.
Lead complex decommissioning activities for networking infrastructure in federal cloud environments.
Manage relationships with Microsoft product groups and partner organizations.
Drive continuous-improvement initiatives across operational workflows.
Participate in 24x7 expert-level on-call support.