Federal Network Support Operator - Junior (night)

ASM Research•Fairfax, VA

1d•Onsite

About The Position

The Federal Network Support Operator provides foundational technical infrastructure and software services support for the Azure Core Networking team in Government Cloud environments. The role supports 24x7 operations through shift work for critical networking infrastructure, including ExpressRoute, VPN, and core network services across secure federal facilities. The position is onsite in Fairfax, Virginia, and requires eligibility to obtain and maintain a DoD Secret clearance and CJIS background check. The operator monitors network capacity, provisions ports, supports network buildouts and service configuration deployments, validates settings before production, and assists with decommissioning infrastructure. The role also triages and escalates incidents, maintains troubleshooting documentation and configuration records, supports automation initiatives, and coordinates partner capacity onboarding.

Requirements

Work onsite in Fairfax, Virginia.
Be a US citizen currently residing in the United States.
Dual citizenship is not allowed for this work.
Hold an unexpired US Passport book.
Be able to obtain and maintain a DoD Secret clearance and CJIS background check.
Have 1–2 years of experience in network operations or technical support.
Have a basic understanding of networking fundamentals, including TCP/IP, routing, and switching.
Have experience with ticketing systems and incident management processes.
Have strong troubleshooting and problem-solving abilities.
Have excellent written and verbal communication skills.
Be able to work independently in a 24x7 operational environment.
Have strong attention to detail and commitment to documentation standards.
Have a customer service orientation and ability to manage multiple priorities.
Hold one or more of the listed certifications, or be a strong candidate able to obtain a certification within six months: MSFT Azure Certifications, ACE-A (Arista Certified Engineer – Associate), ACE-S (Arista Certified Engineer – Specialist), JNCIA-Junos (Junos, Associate), JNCIS-SP (Junos, Specialist), JNCIS-ENT (Junos, Specialist), Net+ (CompTIA Network Plus), CompTIA Security+, or CCNA (Cisco Certified Network Associate).

Nice To Haves

Familiarity with Microsoft Azure networking services.

Responsibilities

Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers.
Perform port provisioning and generate Network Design Templates (NDT) for buildout activities.
Create seed files and execute post-build service configuration deployments.
Validate configuration settings before bringing services to production.
Support decommissioning efforts for retiring network infrastructure.
Triage and escalate Livesite incidents, customer-reported issues, and deployment incidents.
Update the knowledge base with troubleshooting guides and lessons learned from incident resolution.
Contribute to PNAAS automation initiatives.
Document standard operating procedures for Tier 1 activities.
Maintain accurate records of configuration changes and deployment activities.
Coordinate and collaborate with Microsoft’s partners for partner capacity onboarding according to business needs.
Escalate complex issues to Tier 1.5/2 support following established protocols.