Junior Network Engineer
About The Position
The Junior Network Engineer assists the Network Engineer with installing, configuring, and maintaining networked information systems and provides support to users. The role supports wired and wireless network and computing infrastructure, monitors system performance, and troubleshoots workstation and related-system issues. The position reports directly to the Health IT Project Manager. The engineer collaborates with helpdesk team members to meet department service-level agreements (SLAs), communicates with customers, and resolves support tickets. The role is based at LifeLong Herrick in Berkeley, California, and is full-time.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a similar field.
- At least three years of experience with direct responsibilities for WAN, LAN, and firewall configurations.
- Knowledge of data and voice networking.
- Experience or knowledge with Windows, Cisco switches, routers, and firewalls, and Meraki cloud-managed access points.
- Strong analytical abilities and professional office experience.
- Strong organizational skills and ability to prioritize tasks.
- Ability to work under pressure in a positive, friendly, and professional manner.
- Ability to work independently and as a team player with staff and volunteers.
- Ability to lift 40 pounds.
- Willingness to learn dynamic network protocols.
Nice To Haves
- Some Linux networking knowledge.
- Knowledge of LAN, WAN, TCP/IP, DHCP, DNS, UDP, VoIP, VPN, MPLS, and Windows AD.
- Professional certification indicative of ongoing post-graduate professional development.
- IT experience in a healthcare environment.
Responsibilities
- Assist the Network Engineer with installing, configuring, and maintaining local and wide area network services, equipment, and devices.
- Monitor system performance.
- Support wired and wireless network and computing infrastructure.
- Troubleshoot workstation and associated-system issues for users.
- Collaborate with helpdesk team members to ensure department SLAs are met.
- Communicate with customers and resolve customer tickets.
- Monitor and resolve assigned tickets within department SLAs.
- Respond to customers after receiving a new ticket.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
