Federal Network Support Engineer (Intermediate)

ASM Research • Fairfax, VA

1d • Onsite

About The Position

The Intermediate Federal Network Support Engineer provides foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. The role supports 24x7 operations on a shift-work basis for critical networking infrastructure, including ExpressRoute, VPN, and core network services across secure federal facilities. The position is onsite in Fairfax, Virginia and requires U.S. citizenship, a current U.S. residence, an unexpired U.S. Passport book, and the ability to obtain and maintain a DoD Secret clearance and CJIS background check.

The engineer leads triage and mitigation of moderate-complexity incidents, supports WAN operations, carries out ExpressRoute deployments, troubleshoots configurations, performs root cause analysis, and supports operational readiness and decommissioning activities. The role also provides technical guidance to Tier 1 engineers, acts as an escalation point, coordinates with Microsoft partners, and contributes documentation and continuous improvement activities.

Candidates need 3–4 years of network operations or technical support experience, enterprise networking knowledge, working knowledge of Azure networking services, monitoring and packet-capture experience, and experience with ticketing and incident management. One or more of the listed networking, Azure, or security certifications is required. Federal cloud, networking certification, and MSP or cloud operations experience are preferred.

Requirements

• Work onsite in Fairfax, Virginia.
• Be a U.S. citizen currently residing in the United States; dual citizenship is not allowed for this work.
• Hold an unexpired U.S. Passport book.
• Be able to obtain and maintain a DoD Secret clearance and CJIS background check.
• Have 3–4 years of experience in network operations or technical support.
• Understand enterprise networking concepts, including BGP, OSPF, MPLS, and VPN technologies.
• Have working knowledge of Microsoft Azure networking services, including ExpressRoute, VPN Gateway, and Virtual WAN.
• Have experience with network monitoring tools and SPAN/packet-capture analysis.
• Have experience with ticketing systems and incident management processes.
• Demonstrate strong troubleshooting and problem-solving abilities.
• Have excellent written and verbal communication skills.
• Be able to work independently in a 24x7 operational environment.
• Demonstrate attention to detail and commitment to documentation standards.
• Have a customer-service orientation and ability to manage multiple priorities.
• Hold one or more of the following certifications: MSFT Azure Certifications; ACE-A (Arista Certified Engineer – Associate); ACE-S (Arista Certified Engineer – Specialist); JNCIA-Junos (Junos, Associate); JNCIS-SP (Junos, Specialist); JNCIS-ENT (Junos, Specialist); Net+ (CompTIA Network Plus); CompTIA Security+; or CCNA (Cisco Certified Network Associate).

Nice To Haves

• Familiarity with network automation concepts and scripting, such as PowerShell or Python.
• Experience with federal government cloud environments.
• Cisco CCNP or equivalent networking certification.
• Prior experience in a Managed Service Provider (MSP) or cloud operations environment.

Responsibilities

• Lead triage and mitigation of moderate-complexity Livesite incidents, customer-reported incidents, and deployment incidents.
• Perform optical SPAN monitoring and mitigations to optimize network performance.
• Support WAN incidents and coordinate resolution activities.
• Execute end-to-end deployment of Microsoft ExpressRoute devices for specific sites, including onboarding to GWM.
• Validate and troubleshoot buildout configurations before production deployment.
• Conduct root cause analysis on recurring incidents and develop preventive measures.
• Issue Letters of Authorization (LOAs) and perform operational readiness tests with Microsoft partners.
• Support decommissioning activities, including networking decommissioning for federal cloud environments.
• Provide technical guidance to Tier 1 engineers during complex incidents.
• Contribute advanced troubleshooting guides and technical documentation to the knowledge base.
• Serve as the primary escalation point for Tier 1 support teams.
• Coordinate with Microsoft partners, including AT&T, BT, Verizon, and Equinix, on capacity planning and onboarding.
• Manage the end-to-end contract sign-off process for new Microsoft partners.
• Escalate highly complex or specialized issues to Tier 2 with comprehensive documentation.
• Participate in post-incident reviews and contribute to continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed