Federal Network Support Engineer Senior
About The Position
The Senior Federal Network Support Engineer provides expert-level technical infrastructure and software services support for the Azure Core Networking team in Government Cloud environments. The position is the highest tier of operational support for critical networking infrastructure supporting PhysNet, FPN, ExpressRoute, VPN, optical networking, and emerging network services across air-gapped and secure federal facilities. Work is onsite in Fairfax, Virginia, on weekdays during an 8x5 schedule, with on-call support after core business hours. The role also supports 24x5 onsite coverage and 24x7 on-call operations. The engineer leads response to complex and high-priority incidents, performs advanced root cause analysis, and provides architectural and technical guidance. Responsibilities also include designing and validating network deployments and configurations, developing automation and operational readiness practices, coordinating Microsoft partner integrations, mentoring other engineers, and driving continuous operational improvement.
Requirements
- Work onsite in Fairfax, Virginia.
- Be a US citizen currently residing in the United States.
- Hold an active US Passport.
- Be able to obtain and maintain a DoD Secret clearance and CJIS background check.
- Have 7 or more years of experience in network operations or technical support.
- Have a strong understanding of enterprise networking concepts, including BGP, OSPF, MPLS, and VPN technologies.
- Have solid knowledge of Microsoft Azure networking services, including ExpressRoute, VPN Gateway, and Virtual WAN.
- Have experience with network monitoring tools and SPAN or packet capture analysis.
- Have experience with ticketing systems and incident management processes.
- Have strong troubleshooting and problem-solving abilities.
- Have excellent written and verbal communication skills.
- Be able to work independently in an operational environment.
- Have strong attention to detail and a commitment to documentation standards.
- Have a customer service orientation and the ability to manage multiple priorities.
- Hold one or more of the listed certifications: CompTIA Network+; CompTIA Security+; a Microsoft Azure certification; ACE-P; ACE-E; JNCIP-SP; JNCIP-ENT; JNCIE-SP; JNCIE-ENT; or CCNP.
Nice To Haves
- Proficiency with network automation concepts and scripting, including PowerShell and Python.
Responsibilities
- Serve as the final escalation point for complex or critical Livesite incidents, customer-reported issues, and deployment incidents.
- Lead resolution of high-priority incidents affecting PhysNet and FPN network operations.
- Perform advanced root cause analysis and develop comprehensive remediation strategies.
- Design and implement solutions for complex networking scenarios involving federal cloud buildouts.
- Provide technical consultation on ExpressRoute Direct architecture, capacity planning, and optimization.
- Lead optical SPAN monitoring initiatives and develop advanced network performance mitigation strategies.
- Architect end-to-end deployment solutions for Microsoft ExpressRoute devices across multiple sites.
- Develop and optimize network automation workflows that contribute to PNAAS automation initiatives.
- Design and validate complex configuration implementations for production environments.
- Lead technical evaluation and integration of Microsoft partner services, including AT&T, BT, Verizon, and Equinix.
- Develop advanced troubleshooting methodologies, knowledge base articles, operational readiness frameworks, and testing protocols for new service deployments.
- Lead post-incident reviews and drive systemic improvements.
- Provide technical mentorship to Tier 1 and Tier 1.5 engineers.
- Contribute to capacity planning and infrastructure scaling strategies.
- Participate in architectural review boards and technical governance activities.
- Issue and manage Letters of Authorization with Microsoft's infrastructure partners.
- Oversee contract sign-off processes for new Microsoft Partner integrations.
- Lead complex networking infrastructure decommissioning activities in federal cloud environments.
- Manage relationships with Microsoft product groups and partner organizations.
- Drive continuous improvement across operational workflows.
- Participate in expert-level 24x7 on-call support.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
