Supervisor Jobs

About The Position

Requirements

• High School diploma
• A valid state driver’s license, without restrictions
• A clean driving record
• Ability to work nights and/or weekends as necessary
• Proven track record of success
• Ability to work in a fast paced, chaotic environment
• Proven team builder and player
• Strong business acumen (Drive productivity, P&L understanding, data analysis)
• Demonstrated communication skills
• Excellent team and interpersonal skills
• Strong detail orientation
• Strong computer skills (Microsoft applications, Microsoft Dynamics365, Spreadsheets, word processing)

Nice To Haves

• Bachelor’s degree preferred
• Prior field sales or field service experience
• Prior experience with high involvement work teams

Responsibilities

• Direct, remotely, the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties
• Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, and visiting new and existing customers a must
• Meet or exceed region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory, etc.
• Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets.
• Form high performing teams and lead regional efforts to source, hire, train and develop talent.
• Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base.
• Analyze, develop, and implement systems and process productivity enhancements.
• Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support.
• Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency.
• Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.
• Audit of all incoming work orders for accuracy, i.e., Part numbers, Door ID’s, Signatures, Customer Forms, PO numbers and NTE.
• Perform half day or full day ride along, evaluate work practices and safety equipment

Benefits

• Health, dental and vision insurance coverage
• Unlimited Paid Time Off
• 401K plan with a 6% company match and no vesting period
• Health Savings Accounts
• Flexible Spending Accounts
• Disability Insurance – Short-Term and Long-Term coverage
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching