Starbucks Shift Supervisor

Kite Realty Group•Indianapolis, IN

1d•Onsite

About The Position

Working from 30 South in downtown Indianapolis, the Shift Supervisor contributes to Kite Realty Group and Starbucks success by assisting the store manager in executing store operations during scheduled shifts. The role deploys partners and delegates tasks so partners can create and maintain a great Starbucks experience for customers, while modeling and acting in accordance with Kite Realty Group and Starbucks mission and values. The Shift Supervisor supports team performance and an inclusive, positive learning environment through training, coaching, feedback, recognition, and communication with the store manager. The position delivers customer service, oversees product quality and store standards, and follows operational policies for cash handling, safety, security, health, and sanitation.

Requirements

High school diploma or GED.
At least 1 year of customer service experience in a retail or restaurant environment.
At least 6 months of experience delegating to other team members and/or coordinating tasks for two or more team members.
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
Be available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
Meet store operating policies and standards, including quality beverage and food preparation, cash handling, and store safety and security, with or without reasonable accommodation.
Engage with and understand customers, including discovering and responding to customer needs through clear and pleasant communication.
Prepare and coach the preparation of food and beverages to standard recipes or customized customer requests, including changes to temperature, ingredient quantities, or ingredients.
Be available to perform many different tasks within the store during each shift.
A college degree in business or a closely related field may substitute for a portion of the required experience.

Responsibilities

Act with integrity, honesty, and knowledge to promote the culture, values, and mission of Kite Realty Group and Starbucks.
Maintain a calm demeanor during high-volume periods or unusual events, keep the store operating to standard, and set a positive example for the shift team.
Anticipate customer and store needs by evaluating the environment and customer cues, and communicate information to the manager so the team can respond appropriately.
Assist with new partner training by reinforcing successful performance and providing respectful, encouraging coaching.
Provide the store manager with feedback on partner performance during shifts.
Contribute to a positive team environment by recognizing changes in partner morale or performance and communicating them to the store manager.
Provide clear, specific, timely, and respectful coaching and feedback to partners to support operational excellence and improve performance.
Deliver world-class customer service with a customer-first attitude, connect with customers, and discover and respond to their needs.
Develop and maintain positive partner relationships by creating an inclusive culture and acknowledging individual experiences, motivations, needs, and concerns.
Execute store operations during scheduled shifts and organize assigned opening and closing duties.
Follow operational policies and procedures, including cash handling and safety and security requirements.
Follow cash management and register policies and ensure proper cash management practices are followed by the shift team.
Follow up with baristas during the shift to ensure world-class customer service.
Provide beverages, whole bean, and food products consistently according to recipe and presentation standards.
Follow health, safety, and sanitation guidelines for all products.
Recognize individual and team accomplishments using organizational tools and collaborate with the store manager on effective recognition methods.
Use operational tools to achieve operational excellence during the shift.
Maintain regular and punctual attendance.